Turnaround Coordinator

Menzies Aviation•New York, NY

1d•Onsite

About The Position

Responsible for coordinating and carrying out activities related to various Airline Ground Handling needs and maintaining accurate and complete documentation while monitoring the ramp personnel for compliance with all Menzies Aviation as well as local Customer Safety and security policies and procedures.

Requirements

Computer proficient
Excellent communication/interpersonal skills. Ability to communicate with pilots, airline operations, manager and Air Traffic Controller as required
Ramp operation knowledge
Ability to work with minimal supervision
Ability to work flexible shift assignments
Must be a minimum of 18 years of age and legally able to work in the United States
Computer literate, solid knowledge of MS Office as well as other related programs
Previous airline/aviation operational knowledge is required
Must be able to obtain and hold all required security clearances
Must possess a valid Driver’s License
Familiar with GOMs, Airline procedures, Airport procedures, Airport legislation
Fully versed on SGHA concepts
KPI/SLA driven to meet customer expectations by delivering excellence
Must be able to pass all MA and customer training on initial and recurrent basis

Nice To Haves

Airline and/or GHA Weight & Balance Licenses will be advantageous

Responsibilities

Provide support for coordination of flight turnarounds
Ensure all measures are taken to secure a safe, on time operations of all aircraft handling services in accordance with Menzies Aviation and Airline requirements
Attending flight briefings and debriefings
Reporting irregularities, incidents, discrepancies and potential complaints to Management
Ensure that the aircraft loading is in accordance with airlines requirements
The TRC is responsible for ensuring, as far as practicable, that all services are allocated and arrive at the aircraft on time and requesting the services in time to ensure Service Level Standards are met
The TRC must ensure that information regarding the status of the flight or that would otherwise affect the actions of the departments, is given in a timely and pro-active manner
Aircraft Dispatch is a process involving the planning, coordination and post departure reconciliation of a flight
The TRC role is to organize and plan the aircraft turn around and effectively and proactively ensure that the various activities are performed in a safe and timely manner
The TRC has to ensure that the aircraft load complies with the loading instructions and that the load is reconciled exactly with the details shown on the aircraft Load sheet
Ensure the correct completion of all documents related to the Flight File and is responsible for the accuracy and reality of records stated on the documents
Ensures that the documents received or issued are kept securely and in accordance with MA and Airline procedures
Ensure that the airlines SLA’s are respected and maintained and any irregularities are reported immediately to Management
Collaborates with the Ramp and Passenger Service departments in order to perform a safe, secure and on time departure
The TRC must be aware of the latest changes / updates / memo’s/ briefings by checking the SLS Board and notice boards
Carry out internal audit inspections via the SMART application
Report any incident, accidents and near misses as per MA and customer procedures
Operate equipment such as Passenger Boarding Bridges, Company vehicles, radio’s, telephones, computer equipment, and a safe and efficient manner and only once trained to do so
Always wear PPE on the Ramp
Knowledgeable of Emergency Response rescue procedures
Ability to communicate information via ground to air radio with pilots
Use radio contacts to maintain operational ramp control of all flights
Monitor and communication aircraft arrivals/departures and gate changes that would affect daily operations
Monitor flight delays and coordinate information with airline operations
Document daily log of aircraft contacts
When requested, provide flight crew unload/offload ramp instructions
Follow pushbacks, departures, and flight arrival phase procedures
Daily report preparation to ensure accuracy of information during assigned shift
Portray and communicate Company Mission, Vision and Values to Ramp employees
Monitor the compliance of all Menzies ramp personnel with the safety and security policies and procedures.
Promptly address improper, incorrect, and/or unsafe actions & recognize correct & positive behavior
Identify potential hazards/risks and report them to management
Support OJT Mentor program through regular communication with HS&E/Training Staff & Station Management
Able to meet the Station's attendance standards.
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures.
The company is committed to providing a safe working environment for all staff members.
In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy