Turfgrass Store Manager

King Ranch•Frisco, TX

11d•Onsite

About The Position

This role is responsible for ensuring outstanding customer service by creating a friendly environment, maintaining high standards, and possessing solid product knowledge. The manager will oversee hiring and training of staff, analyze business trends to develop and implement strategies for maximizing sales, and ensure adherence to all company policies and procedures. Key responsibilities include handling customer inquiries and complaints, managing timely shipment deliveries and tracking, maintaining store compliance with safety and security standards, conducting competitive shopping and price adjustments, and reviewing store trends to recommend changes. The manager will also train and develop an assistant manager and all store personnel, ensure proper inventory handling to minimize loss, and maintain store appearance according to company standards.

Requirements

Ability to work a full-time schedule including weekends and holidays.
Ability to work the hours necessary to open and/or close the store.
Ability to process information/merchandise through in house system and POS register system.
Strong interpersonal, communication, organization and follow-through skills.
Ability to respond to common inquiries or complaints from customers or management.
Basic math ability is required. (Add, subtract, multiply, divide).
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and area.
Excellent observation and analytical abilities.
Ability to make the staff work as a team by portraying good leadership qualities.
Excellent presence of mind and ability to make quick decisions.
Ability to handle stress.
Excellent troubleshooting capabilities.
Bachelor’s degree or equivalent experience with High school diploma or general education degree (GED).

Nice To Haves

Retail management experience preferred.

Responsibilities

Ensure that each customer receives outstanding customer service by providing a friendly environment, maintaining outstanding standards, solid product knowledge and all other components of Customer Service.
Responsible for the hiring and training of staff.
Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives.
Maintain adherence to all Company policies and procedures.
Handle questions or complaints and offers solutions.
Ensure that shipments are delivered in a timely manner. Track and trace the process.
Maintain store-level compliance with Company standards of safety, security, facility maintenance, postings/notifications and other administrative duties through regular store management and staff meetings, store walk-through and audits, etc.
Comparison shop and report results; share information with Region Manager and make appropriate price adjustments.
Review department/store trends and recommend and initiate changes for maximizing goals and objectives.
Train and develop assistant manager in all aspects of the business; direct and monitor training and development for all store personnel.
Ensure that inventory is handled, stored and processed to minimize loss or damage.
Ensure maintenance, cleaning and store appearance is up the company standards.