Tune and Repair Tech, Winter 26/27
About The Position
This winter we are looking for energetic, detail-oriented, and guest-focused individuals to join our Tune & Repair Team. The Tune & Repair Technician is responsible for providing high-quality ski and snowboard tuning, repair, and maintenance services while delivering exceptional customer service. This position requires strong attention to detail, mechanical aptitude, and the ability to work in a fast-paced, team-oriented environment. Technicians will learn and perform all aspects of ski and snowboard tuning, repair, binding adjustments, equipment maintenance, and troubleshooting while following department and resort safety standards. The ideal candidate takes pride in their craftsmanship, enjoys working with snow sports equipment, and is passionate about helping guests have the best possible experience on the mountain. Team members are expected to develop strong product knowledge, provide equipment recommendations, assist with retail sales, and maintain a clean, organized, and professional workshop environment.
Requirements
- Prior tuning experience desired
- Ability to work as a team and take direction
- Passes all ski binding and machinery certifications (certifications will be provided)
- Knowledgeable about the products we carry/sell
- Cash handling accuracy
- The ability to upsell products
- The ability to learn computer programs
- Basic mechanical and cash handling experience
- The ability to stand for extended periods of time
- Communication with our guests
Responsibilities
- Perform ski and snowboard tuning services including waxing, edging, base repair, stone grinding, and general maintenance.
- Mount, adjust, and repair ski and snowboard equipment according to manufacturer specifications and department standards.
- Perform binding inspections and adjustments while following industry safety practices and certification requirements.
- Maintain and service rental and demo fleets to ensure equipment is safe, functional, and guest-ready. Including fleet preparation and seasonal projects.
- Diagnose equipment issues and recommend appropriate repair solutions.
- Provide knowledgeable recommendations regarding tuning services, equipment care, accessories, and products.
- Assist guests with selecting the appropriate service based on ability level, riding style, snow conditions, and equipment needs.
- Complete guest service transactions accurately, including repair orders, retail sales, and service payments.
- Maintain accurate documentation of completed work and equipment services.
- Maintain proper inventory levels of ski and snowboard parts, bindings, supplies, and repair materials.
- Inspect shop equipment daily and complete routine cleaning and maintenance.
- Operate tuning machines, tools, and shop equipment safely and efficiently after completing required training and certifications.
- Maintain a clean, organized, and safe work area following department standards.
- Handle guest questions, concerns, and service issues professionally while working toward positive solutions.
- Perform other duties as assigned.
Benefits
- Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
- Free Alterra season pass for spouse and dependents 25 & under
- 50% off window ticket price at IKON partner resorts
- Free access to Alterra Mountain destinations during time off
- Free ski-referral letters for employees to use at other mountain resorts during time off
- Free friends & family day-ski vouchers (Periodic allotment)
- Discounts on Ski & Snowboard Lessons
- Discounts on Ski & Snowboard Rentals
- Discounts on Gear Tune-Ups
- Discounts on Food & Beverage
- Discounts at Crystal Mountain Retail shops
- Free Crystal branded swag
- Pro deals on gear with 100s of brands
- Discount Marketplace
- Employee-only Night Skiing events
- Employee Housing Available for eligible positions
- Accrued paid time off for eligible positions
- Group health insurance for eligible positions
- 401K benefit and generous match with immediate vesting for all staff members over 18
- Opportunities for growth, advancement, and year-round employment
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
