Tuition Assistance Specialist (Remote)
About The Position
The Tuition Assistance Specialist assists active-duty military members in returning to post-secondary education. The position provides information on Tuition Assistance programs and procedures, as well as other Title IV educational funding, and serves military and veteran students in accordance with applicable policies, procedures, regulations, and best practices. The specialist reviews and logs military Tuition Assistance vouchers in CampusVue, submits invoices to military branches for payment, reports final grades through military portals, and advises students, staff, and Education Service Offices about Tuition Assistance processes. The position also handles account balance inquiries, account problems, billing disputes, misapplied payments, and related service issues.
Requirements
- Bachelor's degree or equivalent advanced learning attained through experience.
- At least 1 year of relevant work experience.
- Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
- Proficiency with database contact management applications and contact management strategies.
- Knowledge of Tuition Assistance programs, financial aid programs, and regulations.
- Excellent customer service skills, including verbal communication, phone skills, listening, informing, and customer focus.
- Ability to follow University policies and procedures while exercising good independent judgment.
Responsibilities
- Review and log Military Tuition Assistance vouchers in CampusVue, checking course, dates, number of credits, and course cost for errors that may require student follow-up.
- Save reviewed Tuition Assistance vouchers to a shared drive and record them in CampusVue.
- Review and submit invoices weekly to the military branch that approved the student's Tuition Assistance.
- Communicate by phone or email with students' Education Service Offices or military branch finance teams to address invoicing questions.
- Review student files for grades loaded into CampusVue and submit grades through the appropriate military branch portal.
- Correct grades previously submitted when student grades are updated.
- Advise students, staff, and Education Service Offices by phone and email about Military Tuition Assistance processes.
- Use knowledge of customer accounts to handle account balance inquiries, resolve account problems and billing disputes, address misapplied payments, and provide quality customer service.
- Perform other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability programs
- Paid vacation
- Sick leave
- Paid holidays
- Tuition reduction at U of A, ASU, and NAU for the employee and qualified family members
- Retirement plans
- Access to U of A recreation and cultural activities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
