TSC Representative

F & A Credit Union•Monterey Park, CA

21h•Onsite

About The Position

At F&A Federal Credit Union, we are creating exceptional financial opportunities for our members and their families, today, and for generations to come. We proudly serve employees of the LA County Fire Department, Agricultural Commission / Weights & Measures, and local municipal employees and their families. Our mission is to help our members reach their financial goals at every life stage by providing access to the highest value products, superior service, and trusted advice. To really stand out in a constantly changing world, each of us at F&A is values-driven and we share in the responsibility for creating a great workplace.

Requirements

A high school degree or equivalent
Ability to be bonded and to retain bond ability
Knowledge of credit union principles and procedures and member service philosophy
A minimum of one to three years of customer service experience, specifically in a call center, including preparatory experience
Strong verbal and written English communication skills
Computer and software proficiency (MS Word, Excel, Financial)
Accurate typing/data entry and processing data
Ability to work on a PC for 6-8 hours per day
Must be adaptable to different and changing situations and solve problem
Courteous, friendly, professional, and service-oriented
Ability to work independently and with minimal supervision

Responsibilities

Assumes responsibility for responding to member telephone inquiries and delivers exceptional member service.
Answers a heavy volume of incoming calls in a positive professional manner.
Performs a multitude of account functions such as inquiries, transfer requests, loan payments, line of credit advances and wire requests.
Assists members with online banking products or service requests.
Assists members with the completion of forms available on our website (i.e. VISA debit or credit card fraud or dispute forms).
Opens new sub-share and/or certificate account requests.
Send out new account information and/or information related to credit union products and services.
Cross sell credit union produces and services based on the member’s needs, explains current promotions, new, and existing products and services.
Input applications and provides status for all types of consumer loans as requested by members; answer basic questions about F&A consumer products and services

Benefits

Medical, Dental, Vision, and Life Insurance – 100% of employee premiums are paid by F&A
Subsidized medical premiums for dependents
Employee Loan Discount Program – even better rates on your home and car loan
401k with employer match up to 3.5%
Profit sharing – up to 6% of annual salary is contributed each full calendar year worked
Paid time off accrual starting at 4 weeks per year
Up to 13 paid holidays
Flexible spending accounts for health and dependent care
Voluntary plans – additional life insurance available for employee and family
Educational assistance program
Employee assistance program