Trust Services Analyst

Air Line Pilots Association, Int'l.•Tysons (McLean), VA

1d•Hybrid

About The Position

The Air Line Pilots Association, International (ALPA) seeks an experienced Trust Services Analyst for its office in Tysons (McLean), Virginia. Under the guidance of senior staff and management, and as an integral part of the Member Insurance Team, the Trust Services Analyst will assist the Boards of ALPA-sponsored insurance entities by providing analysis, communications strategies, and operational and customer-service assistance for the ALPA Pilot Welfare Benefit Plan (PWBP), Voluntary Employees’ Beneficiary Association (VEBA), ALPA Canada Insurance Trust (ACIT), and Air Canada Pilots Benefits Trust (ACPBT). Serving as the primary operational contact between members, trustees, insurers, and ALPA staff, they will develop options and analysis as requested by the Boards and present their findings. They will also ensure accurate processing of member inquiries, Extended Mutual Aid (EMA) intake and documentation, claim verification, monthly payment workflows, and secure recordkeeping. They safeguard trust assets and protect member benefits while maintaining strict confidentiality and adherence to departmental procedures. Travel: 5 - 10%.

Requirements

Bachelor’s degree in a relevant area (e.g., Insurance, Business, Accounting, or Finance) from an accredited college or university, or an equivalent combination of education and practical experience.
Three (3) years of analysis and/or customer-service experience.
Solid organizational skills.
Demonstrated performance as a self-starter with the ability to work independently, without close supervision, and provide solutions to various issues as they arise.
Excellent interpersonal and communication skills, oral and written, for effective interaction with all levels of contacts, internal and external.
Strong attention to detail and follow-through skills.
Proficiency in Microsoft Excel, Word, Power Point, and Outlook.

Nice To Haves

Five (5) or more years of analysis and/or customer-service experience.
Voluntary benefits insurance and trust experience.
Experience with Aptify, SharePoint, and Tableau.

Responsibilities

Assist the Boards of ALPA-sponsored insurance entities by providing analysis, communications strategies, and operational and customer-service assistance.
Serve as the primary operational contact between members, trustees, insurers, and ALPA staff.
Develop options and analysis as requested by the Boards and present findings.
Ensure accurate processing of member inquiries, Extended Mutual Aid (EMA) intake and documentation, claim verification, monthly payment workflows, and secure recordkeeping.
Safeguard trust assets and protect member benefits while maintaining strict confidentiality and adherence to departmental procedures.

Benefits

401k Plan with Non-Elective Employer Contribution of 12% plus 2% contribution into a Market-Based Cash Balance Plan (MBCBP) after 180 days of employment.
Employees can choose to make pre-tax, Roth, and after-tax contributions to the 401(k).
Generous health care benefits on day one – Aetna PPO Plan, Aetna High Deductible Health Plan, and a Kaiser HMO Plan (where available), which includes coverage for medical, dental, and vision benefits for the employee, their spouse, and/or dependent children.
Employees do not have to pay premiums if they enroll in the Aetna High Deductible Health Plan or the Kaiser HMO Plan.
15 days paid vacation and 13 holidays per year plus 2 volunteer days per year.
Generous sick and bereavement leave.
Competitive parental leave.
Company-paid coverage for long term disability, life insurance, and accidental death & dismemberment.
Flexible Spending and Health Savings accounts.
Retiree health plan and a retiree health account (retiree HRA).
Education Assistance Program that reimburses 100% of eligible expenses.
Optional benefits include a legal plan, supplemental life insurance, college 529 plan, pet insurance, long term care insurance, and qualified transportation fringe benefits (where available).
Partial remote work opportunities are available after six months of service.