Trust & Safety Specialist, Global Operations

Snap•Santa Monica, CA

5d•Onsite

About The Position

Snap Inc. is seeking a Trust & Safety Specialist to support its global operations and help keep Snapchatters safe. This role reviews abuse and safety incident reports, conducts complex investigations, identifies emerging issues, and works with cross-functional partners to address high-risk cases and root causes. The specialist also supports vendor operations, develops team expertise through feedback and training, and contributes to policy and workflow improvements. The work involves reviewing sensitive material that may be offensive or disturbing. Snap has measures and support in place to promote team wellness. As part of a global team providing continuous user support, this position follows a regular weekend shift, Saturday through Wednesday, and may require holiday availability. The role is expected to work in an office four or more days per week under Snap’s “Default Together” approach.

Requirements

Bachelor’s degree or equivalent work experience.
At least 2 years of relevant work experience.
Excellent verbal and written communication skills, including experience documenting complex investigations.
Experience reviewing sensitive content with meticulous attention to detail.
Familiarity with severe harms such as child exploitation, graphic violence, and self-harm, including content that may be offensive or disturbing.
Comfort applying policies with nuance.
Proven ability to manage data sets and use data to inform decisions.
Ability to adapt to new workflows and prioritize competing demands.
Experience collaborating with internal and external stakeholders at various company levels.
Strong judgment and problem-solving skills, including weighing competing evidence, identifying information gaps, and clearly explaining analysis and justifications.
Developed perspective on prominent trends and issues in online safety.
Passion for Snapchat and ability to thrive in ambiguous, fast-moving environments.
Ability to work well on a team and independently with minimal oversight.
Ability to navigate competing obligations, such as safety versus privacy and compliance, within a single escalation.
Intellectual curiosity and interest in understanding root causes.
Available to work a regular Saturday-to-Wednesday shift and holidays as needed.
Willingness and ability to work with sensitive issues and potentially offensive or disturbing content.
Ability to work in an office 4 or more days per week under Snap’s Default Together approach.

Nice To Haves

Experience interacting with NCMEC or law enforcement.
Familiarity with AI and the use of large language models (LLMs).
Experience with tools such as Zendesk, JIRA, and Looker.
Arabic or French speaking and reading proficiency.
Experience owning complex investigations.

Responsibilities

Review abuse and safety incident reports, take appropriate action under operations policies, and follow through consistently on each report.
Conduct complex investigations, weigh competing evidence, apply policies with nuance, and partner with Legal, Policy, Engineering, and other cross-functional teams on high-risk investigations and root-cause analyses.
Identify, analyze, and escalate new issues and trends.
Give continuous feedback to team members and create and deliver trainings.
Consult with the vendor team and provide expertise to support high-quality, efficient processing of requests.
Support policy development and execute projects that improve existing workflows.
Work with peers to prioritize competing demands effectively.