Trust & Safety Specialist, Global Operations

Snap Inc.•Los Angeles, CA

7d•$33 - $58•Onsite

About The Position

Snap Inc. is seeking a Trust & Safety Specialist to support its global operations and help keep Snapchatters safe. The role reviews safety incidents, conducts complex investigations, identifies emerging issues, and supports improvements to policies and workflows. It works with internal teams—including Legal, Policy, and Engineering—and with vendor teams to resolve reports and high-risk issues consistently and efficiently. The work involves exposure to sensitive or disturbing content, with wellness support measures in place. This is a full-time weekend-shift role on a regular Saturday-to-Wednesday schedule, with holiday availability as needed. Snap follows a “default together” approach, expecting team members to work in an office four or more days per week.

Requirements

Bachelor’s degree or equivalent work experience.
At least 2 years of relevant work experience.
Excellent verbal and written communication skills, including experience documenting complex investigations.
Experience reviewing sensitive content with meticulous attention to detail.
Familiarity with severe harms such as child exploitation, graphic violence, and self-harm, including content that may be offensive or disturbing.
Ability to apply policies with nuance.
Demonstrated experience managing datasets and using data to inform decisions.
Ability to adopt new workflows and prioritize competing demands.
Experience collaborating with internal and external stakeholders at different levels.
Sound judgment and problem-solving skills, including weighing competing evidence, identifying information gaps, and explaining analysis and justifications.
Developed perspective on prominent online safety trends and issues.
Passion for Snapchat and ability to thrive in ambiguous, fast-moving environments.
Ability to work effectively as part of a team and independently with minimal oversight.
Ability to navigate competing obligations, such as safety and privacy or compliance, within an escalation.
Intellectual curiosity and ability to investigate root causes.
Willingness and ability to work with sensitive issues and potentially offensive or disturbing content.
Availability for a regular Saturday-to-Wednesday shift, including Saturdays and Sundays, and holidays as needed.
Ability to work in an office four or more days per week under Snap’s “default together” approach.

Nice To Haves

Arabic or French speaking and reading proficiency.
Experience owning complex investigations.
Experience interacting with NCMEC or law enforcement.
Familiarity with AI and use of LLMs.
Experience with tools such as Zendesk, JIRA, and Looker.

Responsibilities

Review abuse and safety incident reports, take action according to operations policies, and follow through consistently.
Conduct complex investigations by weighing evidence, applying policies with nuance, and partnering with Legal, Policy, Engineering, and other cross-functional teams on high-risk investigations and root-cause analyses.
Identify, analyze, and escalate emerging issues and trends.
Give continuous feedback to team members and create and deliver training.
Consult with the vendor team and provide expertise to process requests with high quality and efficiency.
Support policy development and execute projects that improve existing workflows.
Work with peers to prioritize competing demands.