Trust Relationships Manager

Hancock Whitney Bank•New Orleans, LA

About The Position

Trust Relationship Manager 2’s manages and develops complex client relationships for Trust, Fiduciary Services, Investment Management Services, and other types of accounts. This role involves managing and developing new business, administering, investing, and soliciting business for various trust relationships in compliance with bank policies, account documents, laws, and regulations. The position requires representing the company in business activities and serving as a contact for clients, attorneys, CPAs, and beneficiaries. It also includes analyzing governing documents, managing accounts according to their terms and the needs of beneficiaries, and coordinating with various internal departments such as investment officers, trust tax officers, and Trust Operations. The role ensures compliance with all applicable policies, procedures, and laws, and requires staying current with industry developments and regulations. Responsibilities also include resolving client issues, making court appearances, advising management on trust assets, proactively analyzing existing relationships, and networking for new business opportunities. The incumbent must comply with all applicable banking and industry-related laws and regulations, including the Bank Secrecy Act, and is responsible for achieving sales goals and maintaining sales management tools.

Requirements

Bachelor’s degree, preferably with a concentration in business or related field.
5 years of relationship management experience in banking or financial services required.
An equivalent combination of education and experience may be considered.
Ability to travel if required to perform the essential job functions.
Ability to work under stress and meet deadlines.
Ability to operate related equipment to perform the essential job functions.
Ability to read and interpret a document if required to perform the essential job functions.
Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions.

Responsibilities

Manages and develops new business for various types of Trust relationships.
Administers, invests and/or solicits business of large and complex relationships in compliance with bank policies, account documents, laws and regulations.
Represents the company in business activities and serves as a contact for clients, attorneys, CPAs and beneficiaries relating to assigned accounts.
May represent the company on boards or committees related to businesses or institutions for which the trust department provides a service.
Analyzes, studies, and gains full understanding of governing documents.
Manages accounts in accordance with the terms of the governing documents and in a manner consistent with the needs of owners, beneficiaries and/or remainder men.
Coordinates management of accounts with investment officers, trust tax officers, trust real estate officers, Trust Operations, and others as required.
Assures the accounts are in compliance with all applicable policies, procedures and/or federal/state laws and regulations.
Keeps current with all developments, applicable laws and regulations within individual field and provides advice to other Trust RMs and/or business partners.
Contacts or corresponds with attorneys, agencies, co-trustees/co-executors, and other parties who have an interest in any aspect of an account.
Resolves problems brought by owners, beneficiaries and others, such as requests for special distributions or planning and approving necessary expenditures for care and maintenance.
Makes court appearances at audits or other proceedings, and deals with attorneys, agents and others for the acquisition, disposition or preservation of trust assets and related business.
Advises management and members of the trust administrative committee on questions regarding the acceptability of trust assets and the proper use of income or corpus for accounts being managed.
Proactively analyzes existing relationships and networks with local professionals and centers of influence for new business opportunities.
Advises or consults with other officers on details of proposed business plans.
Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.
Responsible for achieving sales goals set by management.
Monitor, maintain, and update call planner, pipeline, and closed business report using sales management tools.
Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws; Provides guidance and oversight to and is responsible for the coordination and evaluation of the assigned team. Responsibilities may include interviewing, hiring and training associates; planning, assigning and directing work; performance management; associate compensation; approving expense reports; addressing concerns and resolving problems.