PBC Trust Officer I

Fifth Third Bank • Cincinnati, OH

3d

About The Position

The Trust Officer I is a member of the Private Bank Center and administers a variety of accounts, including fiduciary accounts (revocable and irrevocable), agency accounts, IRAs, ILITs, and custody accounts, with total book revenue exceeding $1 million. The role may work with Private Bank clients’ estate plans, which may involve multiple accounts and beneficiaries. Its primary strategic focus is administration of agency, IRA, and custody accounts, with personal trust accounts as a secondary focus. The target account-book size varies by account-type concentration, including personal trust, agency, IRA, and custody accounts.

The Trust Officer is responsible and accountable for risk, follows Bank policies and procedures, and supports positive customer and colleague experiences. The role administers client accounts, makes fiduciary decisions, supports onboarding and relationship development, and balances the Bank’s risks with clients’ best interests. It also assists with supervision and training of Trust Associates and support staff.

Requirements

• Bachelor’s degree preferred, or related experience required.
• At least 5 years of experience in financial services.
• Effective client relationship skills and experience.
• Knowledge and skills in trust administration, estate-planning strategies, and income, gift, and estate tax matters.
• Effective time-management skills and ability to multitask and prioritize work.
• Strong interpersonal communication skills.
• Effective problem-solving and analytical skills.
• Ability and desire to work in a fast-paced team environment with experienced professionals from multiple disciplines to deliver high-quality client service.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Coordinate services for a portfolio of Personal Trust accounts, primarily consisting of agency, IRA, and custody accounts.
• Review, support, and approve or decline discretionary action requests, including distributions, according to governing documents and Bank policy.
• Administer multigenerational trusts, including discretionary income and principal distributions among family members, while managing financial and compliance risks.
• Execute estate plans and documents for which Fifth Third Private Bank serves as Trustee, Executor, Personal Representative, Guardian, or Agent.
• Complete annual administrative account reviews and other compliance responsibilities.
• Make fiduciary decisions and manage financial risk in clients’ best interests.
• Retain clients by following established contact standards and involving appropriate team members.
• Work with the IM&T Affiliate Support Center to open and close accounts, process transactions, and maintain accounts; ensure required documentation and compliance with internal policies and procedures.
• Work with Trust Tax Accountants to ensure proper tax reporting.
• Oversee the accuracy and completion of accounts, fees, statements, asset transfers, and internet setup.
• Acquire additional assets from existing clients and identify other bank products and services to deepen client relationships, involving a Wealth Management Advisor as needed.
• Coordinate with the sales force and Portfolio Managers to provide a high-quality client onboarding experience.
• Communicate with clients and the sales force throughout onboarding to set and exceed expectations.
• Balance business risks to Fifth Third Bank with clients’ best interests when making decisions.
• Seek guidance from Senior Trust Officers and Regional Fiduciary Executives in challenging technical or relationship-management situations.
• Champion the Bancorp Vision and Core Values through personal actions.
• Recommend policy and procedure enhancements when appropriate.
• Maintain knowledge of fiduciary-industry trends and changes, including estate planning, probate, tax planning, guardianships, special-needs trusts, and state-specific law; attend relevant forums, conferences, or meetings.
• Participate in community affairs and professional associations.
• Assist with supervision and training of Trust Associates and support staff.

Benefits

• Comprehensive benefits programs supporting physical, financial, emotional, and social well-being.
• Eligible to participate in an incentive compensation plan, with payments based on company, line-of-business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level