PBC Trust Officer I

Fifth Third Bank • Cincinnati, OH

1d • Onsite

About The Position

The Trust Officer I is a member of the Private Bank Center and administers a variety of accounts, including fiduciary accounts (revocable and irrevocable), agency accounts, IRAs, ILITs, and custody accounts, with total book revenue exceeding $1 million. The role may support Private Bank clients' estate plans involving multiple accounts and beneficiaries. Its primary strategic focus is administering agency, IRA, and custody accounts, with personal trust accounts as a secondary focus. The target account book size is stated as “350 150 – 450 500,” depending on the concentration of account types.

The position is accountable for managing risk in accordance with the Bank's policies and risk appetite, acting in the best interests of customers and colleagues, and supporting a positive customer experience. It coordinates client services and fiduciary decisions, completes account reviews and compliance work, supports account onboarding and administration, and works with internal partners to ensure accurate records, transactions, fees, statements, asset transfers, and tax reporting. The Trust Officer also supports relationship growth, develops fiduciary expertise, participates in community and professional activities, and assists with the supervision and training of Trust Associates and support staff.

The position is based in Cincinnati, Ohio. Fifth Third describes its Total Rewards as including comprehensive benefits and differentiated compensation, and states that the role is eligible for an incentive compensation plan. Specific benefits are available through the company's careers benefits page or a talent acquisition partner.

Requirements

• Bachelor's degree preferred, or related experience required.
• At least 5 years of experience in financial services.
• Effective client relationship skills and experience.
• Knowledge and skills in trust administration, estate planning strategies, and income, gift, and estate tax matters.
• Effective time management, multitasking, and work prioritization skills.
• Strong interpersonal communication skills.
• Effective problem-solving and analytical skills.
• Ability and desire to work in a fast-paced team environment with experienced professionals from multiple disciplines.

Nice To Haves

• Bachelor's degree.
• Experience or knowledge concerning estate planning, probate, estate, gift and income tax planning, guardianships, special needs trusts, and state-specific law.

Responsibilities

• Coordinate services for a portfolio of Personal Trust accounts, primarily agency, IRA, and custody accounts.
• Review, support, and approve or decline discretionary action requests, including distributions, in accordance with governing documents and Bank policy.
• Administer multigenerational trusts, including discretionary income and principal payments among family members, while managing financial and compliance risks.
• Execute estate plans and documents for which Fifth Third Private Bank serves as Trustee, Executor, Personal Representative, Guardian, or Agent, exercising discretion when appropriate.
• Complete annual administrative account reviews and other compliance responsibilities.
• Make fiduciary decisions and manage financial risk in clients' best interests.
• Retain the client base by meeting established client contact standards and involving other team members as necessary.
• Work with IM&T Affiliate Support Center (IASC) to open and close accounts, process transactions, and maintain accounts; ensure required documentation and policy compliance.
• Work with Trust Tax Accountants to support proper tax reporting.
• Oversee the accuracy and completion of accounts, fees, statements, asset transfers, and internet setup.
• Acquire additional assets from existing clients and identify other bank products and services to deepen client relationships, involving a Wealth Management Advisor as needed.
• Coordinate with the sales force and Portfolio Managers to support a high-quality client onboarding experience into IM&T.
• Communicate with clients and the sales force throughout onboarding to set and exceed expectations.
• Balance business risks to Fifth Third Bank with clients' best interests and seek guidance from Senior Trust Officers and Regional Fiduciary Executives on challenging situations.
• Champion the Bancorp Vision and Core Values, recommend policy and procedure enhancements, and maintain knowledge of fiduciary industry developments.
• Participate actively in community affairs and professional associations.
• Assist with the supervision and training of Trust Associates and support staff.

Benefits

• Comprehensive benefits programs designed to support employees' physical, financial, emotional, and social well-being.
• Eligible to participate in an incentive compensation plan, with payment based on company, line of business, and/or individual performance.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level