Trust Administrator

Old North State Trust•Greenville, NC

About The Position

The Trust Administrator performs a wide variety of administrative support tasks for Trust Officers and Senior Trust Advisors, supporting the Lexington Old North State Trust, LLC team. The role includes account administration, client communication, transaction coordination, recordkeeping, tax-related follow-up, and preparation of reporting for assigned Trust Officers. The position may also provide cross-training in Operations and assist other areas of the company as needed. The position primarily works in a temperature-controlled office with low noise levels. Work hours vary, and overtime and weekend work may be required during busy periods. Business casual attire appropriate for a business setting is expected.

Requirements

Ability to operate standard office equipment, including PCs, scanners, and copiers.
Proficiency with Microsoft Office products.
Ability to manage multiple tasks with changing priorities and deadlines in a fast-paced environment with multiple interruptions.
Ability to analyze and research account information and solve problems.
Ability to create and edit correspondence and documentation.
Pleasant phone demeanor.
Demonstrated success working effectively with teams.
Ability to hear and communicate verbally, see and read printed materials and computer monitors, operate a keyboard with manual dexterity, and sit for long periods.

Responsibilities

Open, maintain, and close assigned accounts, including creating file folders, gathering new-account documentation, and ensuring documentation is complete.
Verify receipt of assets and cost-basis information for new accounts.
Interact with prospective and existing clients by phone and in person, handle basic inquiries, and direct calls and visitors to the appropriate team member.
Schedule appointments; maintain calendars and schedules; and coordinate meetings, events, and travel arrangements as required.
Notify Investment Operations to place trades on directed accounts as requested.
Coordinate incoming and outgoing transfers with Operations.
Set up unique assets according to policy.
Post receipts and incoming cash as needed and deposit checks or payments received.
Prepare or complete distributions as needed and verify available funds for disbursement; coordinate with the Investment Manager and Trust Officer when needed.
Receive cross-training in Operations and assist other areas of the company as needed.
Prepare letters, forms, and spreadsheets to support client servicing and prospecting for new clients.
Process and follow up on authorizations for proper account maintenance.
Maintain records and files, including filing and scanning.
Verify that required minimum distributions (RMDs) have been completed.
Monitor tax notices and reporting, and respond to IRS letters as needed.
Track discretionary actions for assigned Trust Officers.
Gather, track, and prepare necessary reporting for assigned Trust Officers to the Trust Administrative Committee.