Truck Systems & Software Liaison - Evening Shift
About The Position
The Truck Systems & Software Liaison is part of the Resident Engineering department and coordinates, escalates, and resolves vehicle software defects across production operations. The position provides evening-shift support from 4:30 PM to 1:00 AM for software issues affecting production builds at the manufacturing facility. It involves direct, hands-on engagement with vehicles on the plant floor and in facility lots to validate issues, support troubleshooting, and document findings accurately. The Liaison works with Engineering and Software teams, Manufacturing, and Operations to contain and resolve issues promptly, support successful production execution, maintain build quality and production readiness, and communicate build and defect status clearly to stakeholders across the organization. The position requires a self-motivated person who can work with minimal supervision, bring a strong technical background, collaborate across engineering departments, and drive results among stakeholders. Hiring level depends on related experience, skills, knowledge, and education. An 8% shift differential is provided.
Requirements
- Bachelor's degree in Engineering or a related field.
- At least 6 years of relevant experience.
- Effective communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Attention to detail and strong organizational skills.
- Proficiency in product change systems, issue tracking, and Bills of Material.
- Ability to handle multiple tasks and priorities simultaneously.
- Ability to work in teams and in a fast-paced environment.
Responsibilities
- Identify, document, and coordinate resolution of vehicle software defects encountered on the plant floor and offline lots during evening-shift hours.
- Remain familiar with truck software deployed in production, including DAVIE, VEPS, Supplier Diagnostic Tools, diagnostic platforms, FODF, ELF, GHG, and EASOP.
- Perform hands-on validation of software-related truck issues, including physical inspection, basic diagnostics, and verification of fixes.
- Participate actively in software, programming, and electrical-system troubleshooting.
- Communicate production build status, defect summaries, and emerging risks to stakeholders at various organizational levels.
- Implement plant containment to prevent or resolve future issues.
- Drive root cause and corrective action (RCCA) investigations and implement solutions.
- Participate in build events, reviews, and cross-functional meetings, providing updates and insights on software-related production issues.
- Track and report critical metrics, including readiness, defects, documentation, and communication.
- Develop processes and predictive metrics for program and project readiness before production implementation.
- Travel as required.
Benefits
- 401(k) with up to a 5% company match
- Fully funded pension plan providing monthly benefits after retirement
- Paid time off, including a minimum of 10 paid vacation days, 12 paid holidays, and sick time; additional vacation days with seniority/years of service
- Tuition reimbursement for continued education
- Medical, dental, and vision plans for employees and their families
- Flexible spending accounts (FSA) and health savings account (HSA)
- Paid short- and long-term disability programs
- Life and accidental death and dismemberment insurance
- Employee Assistance Program services, including wellness plans, estate planning, and financial counseling
- Holiday gift
- 8% shift differential
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What This Job Offers
Job Type
Full-time
Career Level
Senior
