Truck Shop Technician
About The Position
The Field Service/Truck Shop Technician level B is a mid-level service and truck shop technician who performs on-site service and repairs on customer vehicles, both in the field and at an RTS facility. The role includes following company policies and procedures, receiving daily assignments from a supervisor, meeting or exceeding RTS/Allison removal and replacement time guidelines, calibrating ECUs and TCMs, diagnosing and troubleshooting vehicle and transmission issues, installing and troubleshooting Telma systems, and performing Allison warranty work when required. The technician also needs vehicle-system knowledge and may be responsible for organized record keeping or filing. Other duties may be assigned. The successful employee is expected to demonstrate quality, productivity, safe work practices, dependable attendance, and strong customer service. The position may require nights and weekends to complete customer jobs, as well as long hours when needed. The technician must be able to discuss job issues with customers and maintain a professional image. The role requires a CDL Class A or B with P endorsements and Allison factory R&R training on all 10K products. High school diploma or GED is desired, along with three to six years of automotive, truck, or heavy equipment experience and/or training, or an equivalent combination of education and experience. ASE certification and Allison transmission maintenance/rebuild certifications are desired. Allison factory maintenance training may be required.
Requirements
- Three to six years of automotive, truck, or heavy equipment experience and/or training, or an equivalent combination of education and experience.
- Allison factory R&R training on all 10K products is required.
- CDL Class A or B with P endorsements is required.
- Good reading, writing, and verbal skills.
- Strong comprehension skills.
- Ability to meet the physical demands of the role, including regularly standing and lifting up to or more than 70 pounds.
- Ability to work for extended periods lying, standing, or sitting; in extreme weather and changing environments; and potentially in confined spaces.
- Ability to work nights and weekends as needed to complete customer jobs.
- Ability to commit to long hours when necessary to reach goals.
- Ability to perform each essential duty satisfactorily.
Nice To Haves
- High school diploma or GED.
- ASE certification.
- Allison transmission maintenance/rebuild certifications.
- Allison factory maintenance training when required.
- Use of Allison Extranet accounts.
- DOC software knowledge.
- Allison Guild participation.
Responsibilities
- Follow all policies and procedures.
- Possess all abilities required for Field Service/Truck Shop Technician level C.
- Receive daily assignment schedules from the supervisor.
- Meet or exceed RTS/Allison time guidelines for removal and replacement.
- Calibrate ECUs and TCMs.
- Diagnose, troubleshoot, and install Telma systems.
- Perform electronic troubleshooting.
- Diagnose and distinguish transmission problems from vehicle problems.
- Perform Allison warranty work when required.
- Apply vehicle-system knowledge to service and repair work.
- Maintain organized records or perform filing as required.
- Provide responsive and professional customer service.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
