Truck Renewal Specialist

Wheels, Inc.•Alpharetta, GA

1d•$34,700 - $48,600•Onsite

About The Position

The Truck Renewal Specialist is responsible for the timely management of registration renewals and replacement requests. They will provide expert level customer service support to internal stakeholders and external drivers/clients. Manage vendor oversight and deliverables, ensuring necessary documentation is provided and resolving obstacles in a timely manner while maintaining integrity in a fast-paced, high-volume transaction environment.

Requirements

High School diploma required
1–2 years’ office experience required
1–3 years’ experience in customer service related role.
Microsoft Office experience required
Good verbal and written communication skills, problem solving and organizational skills.
Ability to manage and prioritize workload effectively, use time wisely and avoid distractions to meet deadlines.
Ability to work in a team environment

Nice To Haves

vehicle License and Title experience preferred.
intermediate Excel skills preferred.

Responsibilities

Manages expiring vehicle registrations for assigned states either on-line, directly with the state or using third party vendors within established timelines.
Applies for, processes and follows-up on duplicate registrations, plates and decals for clients on replacement services for assigned states either on-line, directly with the state or using third party vendors within established timelines.
Scans and validates incoming registrations, plates and replacements with accuracy and efficiency.
Meets Client SLAs.
Maintains L&T Renewal and Replacement Queues with proper statuses.
Investigate and determine root cause of issues or failures and work to reduce exposure that could result in an operational loss.
Meets KPI measurement goals associated with managing queues, Service Cloud cases, Ops losses, escalations, etc.
Writes, edits, researches and manages content regarding state specific regulations.
Assists with special requests, reports, incoming calls and questions concerning registration services.
Answer incoming calls and respond to customer emails
Work with third party vendors as needed
Gains an understanding of the License and Title Operations as a whole and how it fits into the business via trainings
Assists others in the department and throughout Operations during peak periods and to cover absences.
Other duties and responsibilities as assigned.