Troubleman

American Electric Power•Longview, TX

About The Position

The Troubleman services and troubleshoots company electrical facilities to maintain customer electric service during regular and non-regular hours, as directed by a supervisor. The role provides first response to trouble calls, investigates and clears problems, and assists construction and repair crews as needed. The successful candidate must reside within 20 miles of the Longview Service Center. The work includes coordinating or conducting circuit and substation switching and restoration; patrolling and inspecting lines; locating, clearing, and repairing faults; working on energized circuits; and installing, removing, operating, and maintaining overhead and underground electrical facilities. The Troubleman also works directly with customers and emergency responders to safely resolve service issues. The position requires regular overtime and on-call response. Out-of-town travel may also be required. The job is classified as heavy physical work, with occasional exertion of 50–100 pounds, frequent exertion of 25–50 pounds, and constant exertion of up to 10–20 pounds.

Requirements

High school diploma or GED.
Minimum of 2 years of work experience as a Lineman A, or equivalent experience as determined by the Company.
Valid Class A CDL.
Thorough working knowledge of electric-industry Distribution and Transmission construction and operation standards, including compatible unit assembly codes and applications.
Ability to interpret circuit maps and switching diagrams.
Must reside within 20 miles of the Longview Service Center.
Must complete a physical abilities assessment.
Ability to perform heavy physical work, including the stated lifting and exertion demands.
Availability for regular overtime and on-call response; travel, including out-of-town travel, may be required.

Responsibilities

Coordinate and/or conduct complex circuit and substation switching and restore service following trouble calls.
Investigate trouble calls; patrol and inspect lines; locate, clear, and repair faults on lines and equipment.
Refuse line and transformer cutouts; repair and adjust street-light control equipment; install and remove transformers, meters, and services.
Analyze trouble calls involving transmission and distribution circuits and equipment, take corrective action, and use instruments such as voltmeters, ammeters, and maximeters to take and record readings.
Interface independently with emergency forces, including fire and police departments, to safely restore service.
Use hot-line equipment on energized circuits for emergency repairs or routine maintenance.
Communicate with customers and develop plans to address their needs and resolve trouble calls; inform customers when a problem is in their wiring or equipment; investigate radio and TV interference.
Install, remove, operate, and maintain residential, commercial, and industrial overhead and underground facilities.
Disconnect and connect meters and read meters in and out.
Operate line switches; operate station switches and replace station fuses; request, make, and accept line and station clearances.
Interact professionally and collaboratively with team members and customers.
Perform similar or less-skilled work.