Trouble File Specialist

Family Tree Farms Inc•Reedley, CA

About The Position

Family Tree Farms is seeking a highly organized and detail-oriented Trouble File Specialist to oversee and drive resolution of product claims, quality issues, and operational discrepancies across our supply chain. This role serves as a key point of coordination between Sales, Operations, Quality Assurance, Accounting, and our grower partners. The ideal candidate brings a strong accounting foundation, experience working within ERP systems—specifically Famous—and thrives in a fast-paced environment where ownership and follow-through are critical.

Requirements

2–5+ years of experience in the produce industry required
Strong organizational skills and attention to detail
High sense of ownership and accountability

Nice To Haves

Accounting experience
Famous ERP knowledge

Responsibilities

Manage all trouble files within the Famous ERP system, including quality claims, rejections, shortages, and logistics discrepancies
Ensure all files are accurately entered, updated, and maintained as the system of record
Maintain complete documentation tied to each file. Utilize QuickBase to track supplemental information and ensure alignment with Famous
Serve as liaison between Sales, Operations, and Accounting
Communicate with customers, growers, and partners to resolve issues
Drive issues from initial report through final settlement
Facilitate approvals with Sales and Accounting
Ensure financial accuracy of claims, credits, and settlements
Enforce settlement timelines (e.g., PAS files within 30 days)
Maintain reporting on open and closed issues