File Implementation Specialist

Navia Benefit Solutions•Moraine, OH

1d•Hybrid

About The Position

This position is primarily focused on Navia’s client file integrations, establishment, and communication. Work with internal partners, brokers, and clients to implement file feeds for the CDH, COBRA and Direct Bill plans. The file implementation specialist will act as a subject matter expert in their day-to-day activities and help staff with misc. projects.

Requirements

Exceptional Track record as an Administrative Specialist
Subject matter expert in designated role
Process and knowledge of all import types: COBRA QB, COBRA Initial Rights, Direct Bill Eligibility, CDH Eligibility, CDH Deduction, CDH Open Enrollment for all our benefits plans within the Navia product offering.
Demonstrated ability to work independently.
Above average Excel skills (data manipulation)
Self-motivated work style
High attention to detail
Strong written and verbal communication skills.
Approach all tasks with a customer service attitude.

Responsibilities

Process and knowledge of all import types: eligibility, deduction, open enrollment for all our benefits plans within the Navia product offering and any corresponding discrepancy reports daily as needed.
Monitor team e-mail account/Salesforce cases and respond to clients within 24 hours of request being assigned.
Process production files within 2 business days, as assigned.
Produce file testing error report/results within 3 business days and provide this to TPA/client, as assigned.
Create and update file tracking with the most recent communication.
Follow up on files in testing every week.
Using FM to create a comprehensive account structure, as needed.
Follow up on pending file requests every 2 weeks.
Archiving file tracking and send IT sFTP archive request after 8 weeks of no response
Send weekly follow ups on active testing requests with no response
Independently host/drive conversations with TPAs regarding technical changes and make decisions for ongoing business processes, as needed.
Request sFTP credentials from IT, as needed.
Analyze and map changes for integration files, as assigned.
Other duties/projects as assigned individually or as a team.
Carryover/rollover/takeovers