Implementation Specialist

CCS Medical•Clearwater, FL

2d•Remote

About The Position

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS. The Implementation Specialist is responsible for leading the successful execution of new client and product implementations, ensuring solutions are delivered on time, within scope, and with full operational readiness. T his role serves as the primary implementation lead across internal teams and external clients, driving execution from initiation through go-live and post-launch support. The Implementation Specialist operationalizes defined requirements into execution plans and ensures alignment across all stakeholders . This role partners closely with Technical Business Analysts, IT, Operations, Product, and Client Success to ensure seamless delivery in a regulated healthcare environment. The successful candidate will report directly to the SVP, Enterprise Implementation. While the position offers location flexibility, occasional travel will be as needed. Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming , Illinois; residents are not eligible.

Requirements

High school diploma or general education degree (GED)
3–5 years of experience in implementation, project/program management, or delivery roles
Strong organizational, analytical, and problem-solving skills
Excellent verbal and written communication abilities
Ability to manage multiple implementations and competing priorities independently
High attention to detail with strong documentation skills
Advanced Mi crosoft 365 skills, particularly Excel and Planner
Technical ap titude wit h sy stem configuration, data uploads, or integrations.

Nice To Haves

bachelor’s degree preferred
Experience working in healthcare or regulated environments preferred
Experience su pporting client training or change management .

Responsibilities

Implementation Planning & Delivery Develop and manage end-to-end implementation plans aligned with contractual agreements and operational capabilities Define scope, milestones, timelines, dependencies, and success criteria Operationalize defined requirements into execution plans Prepare Statements of Work (SOWs) and detailed delivery timelines
Cross-Functional & Client Coordination Serve as the primary point of contact throughout the implementation lifecycle Lead client and internal kickoff meetings to establish expectations and milestones Coordinate execution across clients, technical teams, and internal stakeholders, including facilitating regular project meetings to track progress, deliverables, and risks
Risk, Dependency & Issue Management Identify , track, and proactively mitigate implementation risks and dependencies Monitor project progress and surface issues early with recommended solutions Escalate risks and concerns appropriately to leadership
Readiness, Go-Live & Post-Launch Support Establish and validate readiness across product, technical, operational, and client dimensions Lead go-live planning, execution, and decision-making Coordinate post-implementation hypercare support and issue resolution
Client Enablement & Communication Conduct product demonstrations and implementation-related training Recommend best practices aligned with CCS services and industry standards Maintain proactive, clear, and solutions-focused client communication Gather and document client feedback for continuous improvement
Compliance & Quality Ensure adherence to Medicare, Medicaid, HIPAA, and private insurance requirements Maintains a high degree of confidentiality at all times due to access t o sensitive information. Participate in Continuous Quality Improvement (CQI) initiatives Document implementation outcomes and improvement opportunities Abides by all regulations, policies, procedures, and standards
On-Time, On-Scope Delivery: Implementations consistently delivered according to agreed timelines, scope, and success criteria
Operational Readiness at Go-Live: Solutions launch with minimal disruption and are fully executable by operations teams
Reduced Post-Launch Issues: Decrease in defects, escalations, and rework during hypercare and post-go-live phases
Stakeholder Alignment: Strong alignment across internal teams and clients, with minimal confusion on roles, scope, or deliverables
Effective Risk Management: Risks and dependencies are proactively identified , communicated, and mitigated
Client Satisfaction & Experience: Positive client feedback on implementation process, communication, and overall experience
Scalability & Process Improvement: Contributions to improving implementation frameworks, tools, and standardization for future growth
Accountable for end-to-end implementation delivery, including timelines, stakeholder coordination, and successful go-live execution
Owns execution and client experience throughout the implementation lifecycle
Ensures alignment between defined requirements and operational execution
Proactively identifies and escalates risks, issues, and dependencies