Implementation Specialist

CCS•Clearwater, FL

4d•Hybrid

About The Position

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS. The Implementation Specialist is responsible for leading the successful execution of new client and product implementations, ensuring solutions are delivered on time, within scope, and with full operational readiness. This role serves as the primary implementation lead across internal teams and external clients, driving execution from initiation through go-live and post-launch support. The Implementation Specialist operationalizes defined requirements into execution plans and ensures alignment across all stakeholders. This role partners closely with Technical Business Analysts, IT, Operations, Product, and Client Success to ensure seamless delivery in a regulated healthcare environment. The successful candidate will report directly to the SVP, Enterprise Implementation. While the position offers location flexibility, occasional travel will be required as needed. Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming , Illinois; residents are not eligible.

Requirements

High school diploma or general education degree (GED) required; bachelor’s degree preferred
3–5 years of experience in implementation, project/program management, or delivery roles
Strong organizational, analytical, and problem-solving skills
Excellent verbal and written communication abilities
Ability to manage multiple implementations and competing priorities independently
High attention to detail with strong documentation skills
Advanced Microsoft 365 skills, particularly Excel and Planner
Accountable for end-to-end implementation delivery, including timelines, stakeholder coordination, and successful go-live execution
Owns execution and client experience throughout the implementation lifecycle
Ensures alignment between defined requirements and operational execution
Proactively identifies and escalates risks, issues, and dependencies

Nice To Haves

Experience working in healthcare or regulated environments preferred
Highly proficient in designing data-driven, executive-ready presentations
Technical aptitude with system configuration, data uploads, or integrations.
Experience supporting client training or change management.

Responsibilities

Implementation Planning & Delivery
Develop and manage end-to-end implementation plans aligned with contractual agreements and operational capabilities
Define scope, milestones, timelines, dependencies, and success criteria
Operationalize defined requirements into execution plans
Prepare Statements of Work (SOWs) and detailed delivery timelines
Cross-Functional & Client Coordination
Serve as the primary point of contact throughout the implementation lifecycle
Lead client and internal kickoff meetings to establish expectations and milestones
Coordinate execution across clients, technical teams, and internal stakeholders, including facilitating regular project meetings to track progress, deliverables, and risks
Risk, Dependency & Issue Management
Identify, track, and proactively mitigate implementation risks and dependencies
Monitor project progress and surface issues early with recommended solutions
Escalate risks and concerns appropriately to leadership
Readiness, Go-Live & Post-Launch Support
Establish and validate readiness across product, technical, operational, and client dimensions
Lead go-live planning, execution, and decision-making
Coordinate post-implementation hypercare support and issue resolution
Client Enablement & Communication
Conduct product demonstrations and implementation-related training
Recommend best practices aligned with CCS services and industry standards
Maintain proactive, clear, and solutions-focused client communication
Gather and document client feedback for continuous improvement
Compliance & Quality
Ensure adherence to Medicare, Medicaid, HIPAA, and private insurance requirements
Maintains a high degree of confidentiality at all times due to access to sensitive information.
Participate in Continuous Quality Improvement (CQI) initiatives
Document implementation outcomes and improvement opportunities
Abides by all regulations, policies, procedures, and standards