Implementation Specialist

Envera Systems•Miami, FL

3d•Hybrid

About The Position

Envera Systems is a leading provider of smart community security and access control solutions, offering cloud-based technology that enhances safety, convenience, and peace of mind. Our platform integrates video surveillance, virtual gate services, and access control to support communities nationwide. With a growing, multi-state presence, Envera is committed to innovation, operational excellence, and delivering exceptional customer experiences through a collaborative, hands-on team. The Onboarding Specialist is responsible for being the main role point of contact for our customers (Property Management companies, Homeowners/Condo/Property Associations, Community Developers) during the roll out of our security system to residents of our new communities. This person will be a hardworking individual, delivering an exceptional customer experience by managing assigned customer projects from start to completion.

Requirements

Excellent communication skills (both oral and written)
Strong presentation skills (small and large groups)
Computer literate and proficient with Microsoft Office Suite (Microsoft Project experience a plus) and other Web-Based Programs
Detail oriented and ability to work independently
Well-built skills in organization, prioritization and time management with ability to work in a fast-paced environment with changing priorities
Ability to learn technical products
Work efficiently to meet project deadlines while maintaining a high attention to detail
Ability to travel 35%-40%
Ability to pass a Motor Vehicle Report
Valid Drivers License

Responsibilities

Review project documentation to become familiar with installation details
Format project deliverables and timeline to be presented to customer for review and approval
Create system logins and reference materials
Maintain project tasks in TaskRay project management software
Respond to emails, phone calls, and other forms of correspondence (internal and external)
Perform special projects and other duties as assigned
Participate in project meetings with internal departments to gather installation & implementation requirements
Host implementation conference call with customer to review project in its entirety and ensure expectations are aligned
Manage and facilitate creation of resident databases and subsequent upload of data into proprietary software
Create written communications (mailing/posting/email campaign) to introduce new system and provide details regarding on-site meetings and coordinate its distribution
Schedule and coordinate on-site meetings as well as create the presentation to train community residents on the new security system
Provide written communication to internal departments summarizing key project details and important dates
Schedule and provide training to community appointees on related software for systems installed
Provide signed job completion form to close out project
Conduct on-site presentations to train community residents on the new security system
Conduct on-site registration events to issue access control credentials to the community's residents
Provide an on-site presence for Gate System activations