Trolley Driver

Callaway Gardens•Pine Mountain, GA

1d•Onsite

About The Position

This position is a seasonal position, and shifts will be given from September through the first week of January. The Trolley Driver is responsible for safely operating trolley vehicles on designated routes, adhering to traffic laws and company policies, and ensuring guest safety remains the top priority. The role also involves providing excellent guest service, assisting passengers, supporting operational needs during special events, and maintaining vehicle cleanliness and care.

Requirements

Must be at least 21 years of age
Valid driver’s license with acceptable driving record required
Strong communication and customer service skills
Ability to work independently and as part of a team
Ability to remain calm and professional in high-traffic or high-stress situations
Ability to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
Ability to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the need.
Ability to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
Ability to work with and understand financial information and data and perform basic math functions.

Nice To Haves

Previous transportation, traffic control, security, hospitality, or event operations experience preferred
Ability to safely operate golf carts, shuttles, trolleys, or utility vehicles preferred
Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
Be able to evaluate and select among alternative courses of action quickly and accurately
Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during guest visits.

Responsibilities

Safely operate trolley vehicles on designated routes throughout Callaway Gardens.
Adhere to all traffic laws, company policies, and transportation safety procedures.
Conduct pre-trip and post-trip vehicle inspections and report maintenance concerns.
Maintain established schedules while ensuring guest safety remains the top priority.
Operate vehicles safely during high-volume attendance periods, special events, and varying weather conditions.
Greet guests in a friendly, professional manner.
Provide information regarding attractions, events, dining locations, lodging areas, and park amenities.
Assist guests with directions and general wayfinding throughout the Gardens.
Create a positive and memorable transportation experience for all guests.
Ensure guests safely board and exit the trolley at designated stops.
Monitor passenger behavior to maintain a safe riding environment.
Assist guests with mobility needs, strollers, and accessibility accommodations when appropriate.
Communicate safety instructions and operational updates to passengers.
Work closely with Loaders, Greeters, Guest Services, Safety, and Operations teams.
Assist with transportation planning during festivals, races, holiday events, and other special programs.
Support crowd management efforts during peak attendance periods.
Communicate route delays, guest concerns, and operational issues to supervisors.
Perform daily vehicle inspections and complete required documentation.
Maintain cleanliness and presentation standards for trolley vehicles.
Report mechanical issues, safety hazards, or damage immediately.
Assist with fueling, charging, and basic upkeep as assigned.