Trolley Driver

All Career•Pine Mountain, GA

22h•Onsite

About The Position

Safely operate trolley vehicles on designated routes throughout Callaway Gardens. Adhere to all traffic laws, company policies, and transportation safety procedures. Conduct pre-trip and post-trip vehicle inspections and report maintenance concerns. Maintain established schedules while ensuring guest safety remains the top priority. Operate vehicles safely during high-volume attendance periods, special events, and varying weather conditions. Greet guests in a friendly, professional manner. Provide information regarding attractions, events, dining locations, lodging areas, and park amenities. Assist guests with directions and general wayfinding throughout the Gardens. Create a positive and memorable transportation experience for all guests. Ensure guests safely board and exit the trolley at designated stops. Monitor passenger behavior to maintain a safe riding environment. Assist guests with mobility needs, strollers, and accessibility accommodations when appropriate. Communicate safety instructions and operational updates to passengers. Work closely with Loaders, Greeters, Guest Services, Safety, and Operations teams. Assist with transportation planning during festivals, races, holiday events, and other special programs. Support crowd management efforts during peak attendance periods. Communicate route delays, guest concerns, and operational issues to supervisors. Perform daily vehicle inspections and complete required documentation. Maintain cleanliness and presentation standards for trolley vehicles. Report mechanical issues, safety hazards, or damage immediately. Assist with fueling, charging, and basic upkeep as assigned.

Requirements

Must be at least 21 years of age
Valid driver’s license with acceptable driving record required
Ability to work independently and as part of a team
Ability to remain calm and professional in high-traffic or high-stress situations
Ability to stand for long hours at a time.
Ability to sit for extended periods of time.

Nice To Haves

Previous transportation, traffic control, security, hospitality, or event operations experience preferred
Ability to safely operate golf carts, shuttles, trolleys, or utility vehicles preferred
Strong communication and customer service skills
Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
Be able to evaluate and select among alternative courses of action quickly and accurately
Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during guest visits.
Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the need.
Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
Be able to work with and understand financial information and data and perform basic math functions.

Responsibilities

Safely operate trolley vehicles on designated routes throughout Callaway Gardens.
Adhere to all traffic laws, company policies, and transportation safety procedures.
Conduct pre-trip and post-trip vehicle inspections and report maintenance concerns.
Maintain established schedules while ensuring guest safety remains the top priority.
Operate vehicles safely during high-volume attendance periods, special events, and varying weather conditions.
Greet guests in a friendly, professional manner.
Provide information regarding attractions, events, dining locations, lodging areas, and park amenities.
Assist guests with directions and general wayfinding throughout the Gardens.
Create a positive and memorable transportation experience for all guests.
Ensure guests safely board and exit the trolley at designated stops.
Monitor passenger behavior to maintain a safe riding environment.
Assist guests with mobility needs, strollers, and accessibility accommodations when appropriate.
Communicate safety instructions and operational updates to passengers.
Work closely with Loaders, Greeters, Guest Services, Safety, and Operations teams.
Assist with transportation planning during festivals, races, holiday events, and other special programs.
Support crowd management efforts during peak attendance periods.
Communicate route delays, guest concerns, and operational issues to supervisors.
Perform daily vehicle inspections and complete required documentation.
Maintain cleanliness and presentation standards for trolley vehicles.
Report mechanical issues, safety hazards, or damage immediately.
Assist with fueling, charging, and basic upkeep as assigned.