Trojan Care Manager

Everett Community College•Everett Community College, WA

14d•Hybrid

About The Position

The Trojan Care Manager oversees Everett Community College’s Food Pantry and Wellness Vending Machine, ensuring students have reliable and equitable access to food and essential resources. The role manages program operations, supervises student employees, and maintains partnerships that support food security and wellness initiatives. It is a 100% full-time position with a weekday day-shift schedule and may be eligible for hybrid work under the College’s Telework Policy. The position is overtime eligible and non-exempt, reports to the Associate Director of Trojan Cares, and is classified as Program Manager A. The role also tracks program budgets and expenses, processes purchases and invoices, supports grant and sponsorship efforts, and connects students with campus and community services addressing basic needs. The manager plans outreach and workshops and uses program data and student feedback to improve services. Other duties include process improvement and participation in committees and campus initiatives supporting student wellness and success.

Requirements

Associate degree in human services, social work, education, or a related field, or equivalent experience.
Three years of experience providing student services, resource navigation, or community-based support.
Three years of experience managing program operations, budgets, or projects involving coordination with multiple stakeholders.
Three years of experience building and maintaining partnerships with community organizations or service providers.
Strong organizational skills, attention to detail, and follow-through.
Ability to manage multiple priorities and meet deadlines in a dynamic environment.
Clear and professional oral and written communication skills.
Ability to analyze program data to inform decisions and process improvement.
Ability to collaborate with students, colleagues, and external partners to achieve shared goals.
Commitment to supporting access to basic-needs resources and student success.
Ability to operate office equipment, including computers and telecommunication devices.
Ability to observe, analyze, and interpret data from various sources; prepare and present detailed written and audible reports; and exchange information with others.
Ability to sit or stand for extended periods, lift and carry objects weighing up to 25 pounds, and navigate environments, conditions, and hazards typical of the role.
Applicants must be authorized to work in the United States for any employer; the position is not eligible for employment visa sponsorship.
A background check, including criminal record history, will be conducted prior to hire.

Responsibilities

Lead daily operations of the EvCC Food Pantry and Wellness Vending Machine programs to provide reliable and equitable access to basic-needs resources.
Supervise, train, and schedule student employees supporting program operations and outreach.
Develop and maintain partnerships with external agencies, community organizations, and vendors to sustain food supplies and program resources.
Monitor inventory, storage, and food safety standards in coordination with College facilities and compliance guidelines.
Evaluate program usage data and student feedback to improve service delivery and inform planning.
Track, reconcile, and report program budgets in collaboration with the EvCC Foundation, Student Life, and Finance offices.
Process purchases, reimbursements, and invoices in accordance with College and state procedures.
Assist with identifying funding opportunities and preparing grant or sponsorship materials.
Monitor donations, revenue, and expenditures to support accountability and resource transparency.
Provide students with information and referrals to campus and community services addressing food, housing, and financial insecurity.
Collaborate with the Student Campus and Community Resource Manager to support students applying for Basic Food, BFET, and emergency funding programs.
Plan and facilitate workshops and outreach events focused on nutrition, wellness, and basic-needs awareness.
Serve as an approachable campus contact for students seeking immediate basic-needs support.
Contribute to process improvements that enhance program delivery and student success.
Participate in committees, events, and initiatives supporting student wellness and success.
Perform other duties as assigned to support departmental operations and campus needs.