Trojan Card Coordinator

Virginia Information Technologies Agency•Chesterfield, VA

2d•$0 - $46,000•Onsite

About The Position

The Trojan Card Office is responsible for opening each weekday and preparing the workspace for daily operation. This includes ensuring cameras, printers, and Card Software are functional. The role requires maintaining a positive and professional office environment, answering phone calls, and responding to email or voicemail inquiries. Key duties involve printing and issuing University Identification Cards, issuing replacement cards, and updating cardholder information. The coordinator will also troubleshoot damaged cards and swipe errors. Financial responsibilities include managing Small Purchase Credit Card (SPCC) transactions, including reconciliation, documentation, and compliance with university and state guidelines. Additionally, the role involves managing eVA Procurement orders for the department, which includes creating requisitions, tracking orders, and ensuring proper approval. A significant aspect of the position is providing professional customer service to all campus constituents, offering guidance on campus services linked to the Card System, and assisting students, faculty, and staff with Trojan Card usage. Maintaining the confidentiality of student and employee information is critical. The ability to resolve most card issues at the front desk is expected, with complex technical issues to be referred to partner departments. The role requires adherence to university policies regarding data security and workplace conduct.

Requirements

Working technical knowledge in the operation of an identification card system to include debit card capabilities.
Working knowledge of MS Windows and MS Office computer software.
Knowledge of basic accounting functions as related to the collection and reconciliation of financial transactions.
Demonstrated ability to exercise judgment to interpret policy and develop procedures.

Nice To Haves

Proficiency using the Atrium Card system, Cardinal, and Banner systems is preferred.

Responsibilities

Open the Trojan Card Office each weekday and prepare the workspace for daily operation.
Ensure cameras, printers, and Card Software are functional.
Maintain a positive and professional office environment.
Answer phone calls and respond to email or voicemail inquiries.
Print and issue University Identification Cards.
Issue Replacement Cards and updated Cardholder Information.
Troubleshoot damaged cards and swipe errors.
Manage Small Purchase Credit Card (SPCC) transaction including reconciliation, documentation and compliance with university and state guidelines.
Manage eVA Procurement orders for the department, including creating requisitions, tracking orders and ensuring proper approval.
Provide Professional Customer Service to all Campus Constituents.
Provide guidance on campus services linked to the Card System.
Assist Students/ Faculty and Staff with Trojan Card Usage.
Maintain confidentiality of Students and Employees Information.
Resolve most Card Issues at the Front Desk.
Refer complex technical issues to the partner departments.
Follow university policies regarding data security and workplace conduct.