TRIO Student Support Services Navigator

Renton Technical College•3000 NE 4th Street Renton, WA

1d•Hybrid

About The Position

The TRIO Student Support Services (SSS) Navigator at Renton Technical College plays a crucial role in supporting students from diverse backgrounds within the federally funded TRIO SSS program. This program aims to enhance college success for first-generation, low-income students, and students with disabilities, helping them persist, graduate, and transfer to four-year institutions. The Navigator will provide academic and life guidance, create individualized success plans, monitor student progress, and connect them with essential college and community resources. This role also involves collaborating with campus departments to support Renton Technical College's Strategic Equity Plan and commitment to student success. The position is full-time, classified, overtime eligible, and represented by the Renton Professional Technical Association (Prof-Tech) union. It reports to the Director of TRIO SSS within the Division of Diversity, Equity, and Inclusion. The position is grant-funded and contingent upon sustained grant funding.

Requirements

Experience with persons from diverse backgrounds such as sexual orientation, racial, ethnic, religious, linguistic, gender, age, socio-economic, physical and learning abilities, and a commitment to an inclusive and equitable working / learning environment.
Bachelor’s degree in Education, Psychology, or a related field from an accredited institution.
One year of experience with TRIO or a similar federal, state, or institutionally funded student success program providing advising, student support or college navigation.
Knowledge of TRIO SSS program regulations, allowable costs, and compliance requirements.
Commitment to serving first-generation, low-income students, and students with disabilities.
Strong understanding of systemic issues impacting underrepresented, first-generation, students with disabilities, and low-income college students.
Experience supervising student staff and managing program budgets.
Experience with student case management, including use of tracking systems to monitor quarterly academic progress and document interventions.
Ability to maintain confidentiality, think critically and exercise independent judgment.
Experience maintaining accurate records, managing multiple tasks, and organizing work to meet changing priorities and deadlines.
Proficient knowledge of remote learning platforms and Microsoft Office, specifically experience creating & editing documents, spreadsheets, and presentations.
Previous success in learning new computer software programs/platforms required.
Ability to establish and maintain effective working relationships with students, faculty, staff and community partners.
Skilled with interpersonal communications, conflict resolution and organizational management.
Ability to effectively communicate both written and verbally.
Proficiency in program evaluation, data collection, and federal reporting systems.
Experience in grant management, program compliance, evaluation, and outcomes reporting.
Demonstrated ability to promote universal design and accessibility.
Proficiency in (or ability to learn within 6 month of hire) the production of accessible content, whether print or electronic.
Ability to represent the college in a positive and professional manner, while using tact, discretion and courtesy.
Authorization for employment in the United States.
Completion of background checks, including employment and required degree/credential verification.
Completion of the Sexual Misconduct Disclosure form.
Completion of post offer, pre-employment criminal background checks.

Nice To Haves

Ability to speak a regionally top spoken language other than English is preferred (Spanish, Vietnamese, Russian, Somali, and Chinese).

Responsibilities

Support students in identifying and cultivating educational and career goals through strengths-based conversations and individualized coaching in support of academic persistence, retention, graduation, and transfer goals.
Assist with recruitment, eligibility screening, and intake of new SSS participants in accordance with federal TRIO regulations and institutional procedures.
Manage a program caseload of TRIO participants and document services, student contacts, interventions, referrals, and outcomes in compliance with federal reporting, institutional practices, and audit requirements.
Develop and facilitate TRIO centered workshops and events designed to develop and enhance academic goals.
Conduct regular check-ins and progress monitoring in coordination with the TRIO Director.
Develop and support students holistically through the implementation of individualized success plans.
Identify academic, financial, and personal barriers impacting student success; provide proactive interventions and referrals.
Connect students with tutoring, disability accommodation services, financial aid, workforce education programs, academic advising, and basic needs support.
Help students build college navigation skills (registration, financial aid processes, transfer steps, etc.).
Utilize student information platforms such as CTC Link, EAB Navigate and TRIO specific platform to track academic progress and facilitate follow-up to ensure consistent student support.
Provide information and referrals to both college and community programs and services.
Assist students with accessing external benefits and resources as appropriate.
Maintain strong partnerships with community agencies related to housing, employment, healthcare, food access, and other support services.
Coordinate program sponsored college visits and academic enrichment activities.
Maintain accurate student records in compliance with federal program guidelines and college policies.
Contribute to data collection and reporting for the TRIO Annual Performance Report (APR).
Collaborate closely with campus departments and represent TRIO in student-focused events and meetings.
Recruit, train, and supervise TRIO student tutors who provide specialized tutoring services to program participants.
Perform other related projects and assignments as assigned.