Trilingual On-Site Supervisor – English, Haitian Creole, & Spanish
About The Position
Surge Staffing is seeking an organized, customer-focused, and motivated Trilingual On-Site Supervisor to manage day-to-day staffing operations at a key client location. The role is responsible for client satisfaction, supporting temporary employees, coordinating workforce needs, and maintaining accurate administrative processes. The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m., with a one-hour break. The successful candidate will lead on-site staffing activities, communicate with client representatives and employees, and handle recruiting, onboarding, compliance, employee support, and administrative duties. Surge Staffing describes the workplace as dynamic and fast-paced and offers opportunities for career growth, a supportive team environment, and the chance to help people find employment while supporting clients.
Requirements
- Proficiency in English and Haitian Creole.
- High school diploma or equivalent.
- One to two years of supervisory experience or three to five years of customer service experience.
- Excellent communication, interpersonal, and customer service skills.
- Strong organizational and administrative abilities, with attention to detail.
- Experience processing background checks, Form I-9s, and E-Verify.
- Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Reliable, professional, and committed to delivering outstanding service.
Nice To Haves
- Proficiency in Spanish.
- Previous leadership or supervisory experience.
- Staffing, recruiting, human resources, or workforce management experience.
Responsibilities
- Serve as the primary on-site contact for the client and temporary workforce.
- Deliver customer service to clients and employees.
- Recruit, onboard, and match qualified candidates to client staffing needs.
- Monitor employee attendance, punctuality, and performance.
- Communicate regularly with client representatives about staffing requirements and workforce concerns.
- Process new-hire documentation, including background checks, Form I-9s, and E-Verify.
- Assist with Workers' Compensation claims and employee incident reporting.
- Reconcile vendor invoices and maintain accurate records.
- Complete administrative tasks and reporting in a timely manner.
- Support employee engagement, coaching, and issue resolution.
- Ensure compliance with company policies, client expectations, and employment regulations.
- Perform additional duties as assigned.
Benefits
- Competitive compensation.
- Opportunity for career growth and advancement.
- Supportive team environment.
- Opportunity to make an impact by helping people find employment while supporting clients.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
