TRIEC Mentoring Coach and Community & Employer Engagement

Costi•Vaughan, ON

7d•CA$63,000 - CA$70,000•Onsite

About The Position

This is a full-time union position scheduled to work 35 hours per week. This is a fully on-site position with no remote or hybrid options, due to funder and role requirements. POSITION SUMMARY Under the supervision of the Regional Site Manager and/or Assistant Manager, the Mentoring Coach TRIEC / Community & Employer Engagement Specialist delivers integrated mentoring, coaching, and employer engagement services to support internationally trained individuals in achieving employment outcomes. The role is responsible for screening and assessing candidates for the Mentoring Partnership Program, facilitating orientation and training sessions, and supporting mentees and mentors throughout the mentoring lifecycle. This includes monitoring mentoring matches, ensuring match sustainability, and providing ongoing coaching and pre- and post-employment support. In addition, the position conducts targeted employer and community outreach to generate job leads, builds and maintains the employer database, and organizes job fairs and networking events. The role collaborates with Employment Consultants and community partners to align client skills with labour market opportunities and stays informed of labour market trends. Operating within a performance-based environment, the role contributes to program promotion, tracks client and employer outcomes, and is accountable for achieving service and engagement targets, maintaining accurate documentation, and supporting overall program success. Description FTE Equivalent Mentoring Coach 0.5 FTE + Community and Employment Engagement 0.5 FTE Location Vaughan Employment Services Office Job Title TRIEC Mentoring Coach and Community & Employer Engagement Reports To Regional Site Manager, Site Manager, or Assistant Site Manager. Purpose To deliver mentoring, coaching, and employer engagement services that support client employment outcomes while meeting program targets and maintaining compliance with program requirements.

Requirements

Post-secondary diploma or degree in Social Services, Marketing, Business, Career Development, or related field, or equivalent experience.
Minimum of one (1) year of experience in mentoring/matching mentors and mentees, and minimum of one (1) to three (3) years' experience in employment counselling or career advising.
Experience recruiting Mentors and large companies for networking events
Experience working with diverse client populations, including individuals facing barriers to employment.
Strong knowledge of job search strategies, employment programs, and labour market trends.
Ability to maintain confidential and sensitive information
Demonstrated ability to conduct assessments, develop employment plans, and facilitate group coaching and training sessions.
Strong communication, facilitation, and interpersonal skills.
Fully on-site position with 100% in-office presence, five (5) days a week
No hybrid or remote work options due to funder and position requirements
Client-Centered Communication & Relationship Building: Builds trust through empathetic, professional, and effective communication with diverse clients and partners.
Facilitation, Collaboration & Interpersonal Skills: Engages individuals and groups while working collaboratively to support integrated service delivery.
Problem-Solving, Judgment & Adaptability: Applies critical thinking and sound judgment to address client needs in a dynamic environment.
Accountability, Organization & Results Orientation: Manages priorities effectively while delivering accurate, high-quality work and achieving performance targets.
Experience and knowledge of case management and client information systems, including systems such as CaseFLO, FFAI CaMS / EOIS CaMS, CIS, and related internal tracking systems
Knowledge of Microsoft Office / Microsoft Office Suite, including commonly referenced tools such as Word, Excel, PowerPoint, and email
Knowledge of virtual collaboration and service-delivery tools, especially MS Teams, Moodle other online tools used for workshops, coaching, and service delivery
Knowledge of internet-based and online tools, including online employment tools, online service platforms, and web-based resources
Knowledge of databases, reporting tools, and data-entry systems used for documentation, tracking, reporting, and performance monitoring
Ability and willingness to learn new technologies, systems, databases, and digital tools as required for service delivery and reporting
Must be willing to provide itinerant services and work regularly across multiple locations throughout the GTA, based on program and partnership requirements
Required to provide a valid Vulnerable Sector Screening (VSS) Police check completed within the past 6 months
Employer Engagement & Relationship Management Builds and sustains strong employer partnerships through proactive outreach, networking, and ongoing engagement to generate job opportunities and support long-term hiring needs.
Job Development & Labour Market Intelligence Identifies and develops employment opportunities by leveraging labour market insights, employer needs, and industry trends to create a robust and relevant job pipeline.
Client Assessment & Employment Planning Conducts comprehensive assessments and develops actionable employment plans aligned with client goals and labour market realities.
Employment Counselling & Coaching Delivers client-centered guidance to build job readiness, address barriers, and support successful job search outcomes.
Service Navigation & Integration Applies a whole-person approach to connect clients to appropriate internal and external services, ensuring coordinated support.
Coaching Facilitation & Group Delivery Designs and delivers effective group coaching and learning sessions that enhance skills, engagement, and employment readiness.
Performance & Results Orientation Operates effectively in a target-driven environment, achieving service delivery and employment outcome metrics.
Documentation, Compliance & Data Integrity Maintains accurate records and ensures adherence to program, audit, and privacy requirements.
Communication & Service Excellence Builds strong relationships through professional, responsive, and client-focused interactions.
Team Collaboration & Coordination Works collaboratively to support integrated service delivery and positive client outcomes.
Client-Service Orientation: Delivers respectful, empathetic, responsive, and high-quality service to participants, employers, and partners.
Individualized, Person-Centred Support: Provides custom-tailored, flexible, one-on-one support tailored to each participant’s goals, strengths, and barriers.
Participant- and Employer-Centred Employment Success: Builds strong participant and employer relationships to support quality job matches and successful employment outcomes.
Responsive, Equitable, and Solutions-Focused Service Delivery: Applies fairness, sound judgment, and practical problem-solving to deliver consistent, accountable, participant-centred service.
Welcoming, Engaging, and Uplifting Service Experience: Creates a friendly, inclusive, and motivating environment that builds trust and encourages participant engagement.
Whole-Person, Integrated Service Navigation: Connects and integrates services to support the full range of participant needs and enable sustainable employment outcomes.

Nice To Haves

The ability to speak another language is an asset

Responsibilities

Conducts in person/telephone initial screening of potential mentees and mentors to determine program eligibility.
Schedules and conduct in-person interviews to ensure mentee meets program criteria.
Manages a caseload of mentee/mentor matches.
Evaluates and ensures match sustainability by conducting regular follow-up with both mentees and mentors.
Provides resources, information, guidance, and motivation to mentors and Mentees throughout the program.
Assists Mentee and Mentor to problem solve, motivate and set realistic employment goals.
Coaches and provides clients with pre-employment and post-employment mentoring opportunities.
Conducts debriefing sessions on program, client progress, and action plan for mentees.
Facilitates orientation and training sessions for both Mentees.
Arranges presentations with community partners to deliver information on mentoring partnerships and recruit new mentees.
Attends local ethno-cultural events to recruit mentees and mentors.
Refers clients/mentees to employment related agencies and services.
Provides selected mentees with additional referrals or resources as required.
Conducts regular research to keep abreast with community programs/resources being offered.
Refers clients to other supports provided by COSTI, and to the community as needed
Research prospective employers who are hiring and conducts targeted outreach to employers to generate job leads.
Builds and maintains COSTI’s online Employer Database.
Organizes and facilitates virtual and onsite job fairs with employers.
Coordinates with Employment Consultants to understand client backgrounds and conducts outreach to employers to market clients.
Maintains an electronic file for each mentee and mentor including all required documentation.
Document all client interactions, progress, Service Plans/ Employment Action Plans and outcomes in required systems (e.g., CaseFLO FFAI, CaMS, CIS, and other systems as required).
Maintain all assigned mentee/mentor files ensuring all documentation are up-to-date.
Documents all contact and activities in both mentees’ and mentors’ files.
Achieve individual service delivery targets, including client intake volumes, Employment Action Plan completion, group coaching session delivery, and client progression toward employment outcomes.
Participate in the Performance Monitoring and Accountability Framework (PMAF) including producing end-of-day and weekly reports, and participating in monthly and quarterly performance meetings, and the annual meetings.
Maintain accurate, complete, and timely data entry for all jobseeker activities, including intake, assessments, Employment Action Plans, service interventions, group coaching session participation, referrals, employment outcomes, and follow-up activities in required systems (e.g., CaseFLO, FFAI, CaMS, CIS, CAT).
Track, monitor, and report on key performance indicators, including service volumes, client progress, and employment outcomes, and adjust service delivery approaches as needed to meet program targets.
Prepare and contribute to statistical and narrative reporting, including activity summaries, service outcomes, and performance reviews, in accordance with program and organizational requirements.
Participate actively in performance accountability processes, including daily, weekly, monthly, quarterly, and annual performance meetings and review touchpoints.
Demonstrate accountability for individual and team performance outcomes, ensuring alignment with funder expectations and organizational standards.
Engage in ongoing learning and professional development, including participation in training sessions, knowledge-sharing activities, and continuous improvement initiatives throughout the year.
Liaises with Employment Consultants and staff regarding status of clients.
Works with departments to ensure marketing materials are compliant.
Works in collaboration with site manager and communications staff to create effective program marketing campaigns.