Facilitator & Mentoring Coach ,Youth Employment

Costi•Vaughan, ON

5d•CA$50,400 - CA$56,000•Onsite

About The Position

This is a full-time union position scheduled to work 28 hours per week. This is a fully on-site position with no remote or hybrid options, due to funder and role requirements. Position Summary Under the supervision of the Regional/Site Manager, the Facilitator & Mentoring Coach – Youth Employment (0.8 FTE) delivers integrated youth employment, pre-employment, and mentoring services to youth participants facing multiple and/or complex barriers to employment. This role provides structured employment and pre-employment services, as well as mentoring and coaching supports, to youth aged 15 to 29, including newcomers, refugees, individuals with foreign trade experience, persons with disabilities, individuals facing language barriers, people living with mental health challenges, and Indigenous youth. The position combines direct service delivery with the coordination of a structured mentoring program. Responsibilities include intake, employability assessments, Employment Action Plan development, one-on-one employment and career counselling, and facilitation of structured pre-employment workshops as part of a minimum 60-hour pre-employment training component. The role also delivers guided mentoring services that support youth participants in achieving personal, educational, and career development goals through mentor relationships and targeted coaching support. In addition to direct service delivery, the position is responsible for coordinating and implementing youth mentoring programming, including participant assessment, mentor matching, coaching, group sessions and event facilitation, employer engagement, and collaboration with multiple partners. The role supports outreach activities, employer engagement efforts, community partnerships, program planning, training coordination, and internal team alignment to ensure seamless and effective service delivery. Operating within a networked, performance-based service delivery model, the position works closely with community agencies, employers, and stakeholders to ensure consistent program implementation, strong participant engagement, and effective service integration across partners. The role is accountable for achieving program targets, maintaining accurate documentation, ensuring data integrity and system compliance, and adhering to program, funder, and quality assurance requirements. The position contributes to continuous program improvement through monitoring, reporting, participation in governance and performance review structures, and ongoing collaboration with internal and external partners to enhance service quality, outcomes, and participant success.

Requirements

Post-secondary diploma or degree in Social Services, Career Development, Youth Services or a related field, or equivalent experience.
Minimum of one (1) year of experience working with organizations providing services for youth, employment services, and/or community development.
Minimum of one (1) year of experience in youth mentoring / matching mentors and mentees, youth agencies, community development, building partnerships including but not limited to settlement agencies, universities and colleges
Experience recruiting Mentors and large companies for networking events
Demonstrated experience working with youth populations, including those facing barriers to employment or education.
Experience coordinating programs and working with multiple stakeholders, including community agencies and employer partners.
Experience recruiting and supporting mentors and facilitating mentor-mentee relationships.
Strong knowledge of youth development principles, coaching methodologies, and mentoring best practices.
Strong knowledge of job search strategies, employment programs, and labour market trends.
Demonstrated ability to conduct assessments, develop employment plans, and facilitate group coaching and training sessions.
Strong communication, facilitation, and interpersonal skills.
Experience using case management systems and maintaining accurate documentation.
Fully on-site position with 100% in-office presence, five (5) days a week. No hybrid or remote work options due to funder and position requirements.
Experience and knowledge of case management and client information systems, including systems such as CaseFLO, FFAI, CaMS / EOIS CaMS, CIS, and related internal tracking systems.
Knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, and email.
Knowledge of virtual collaboration tools including MS Teams and Moodle.
Knowledge of online employment tools and web-based resources.
Ability and willingness to learn new systems and technologies.
Must be willing to provide itinerant services and work regularly across multiple locations throughout the GTA, based on program and partnership requirements
Required to provide a valid Vulnerable Sector Screening (VSS) Police check completed within the past 6 months.
Communication and Service Excellence: Builds strong professional relationships.
Client Assessment & Employment Planning Conducts comprehensive assessments and develops actionable employment plans aligned with client goals and labour market realities.
Employment Counselling & Coaching Delivers client-centered guidance to build job readiness, address barriers, and support successful job search outcomes.
Service Navigation and Referrals Applies a whole-person approach to connect clients to appropriate internal and external services, ensuring coordinated support.
Refer clients to training programs, education pathways, and community support based on assessed needs.
Refer clients to other supports provided by COSTI, and to the community as required
Coaching Facilitation & Group Delivery Designs and delivers effective group coaching and learning sessions that enhance skills, engagement, and employment readiness.
Assessment and Development Planning: Assesses participant needs and develops structured mentoring plans.
Mentorship Facilitation: Supports effective mentoring relationships through coaching and guidance.
Youth Engagement: Builds strong relationships and maintains participant engagement.
Program Coordination: Manages program activities and stakeholder collaboration.
Performance & Results Orientation Operates effectively in a target-driven environment, achieving service delivery and employment outcome metrics.
Documentation, Compliance & Data Integrity Maintains accurate records and ensures adherence to program, audit, and privacy requirements.
Communication & Service Excellence Builds strong relationships through professional, responsive, and client-focused interactions.
Team Collaboration & Coordination Works collaboratively to support integrated service delivery and positive client outcomes.
Client-Service Orientation: Delivers respectful, empathetic, responsive, and high-quality service to participants, employers, and partners.
Individualized, Person-Centred Support: Provides custom-tailored, flexible, one-on-one support tailored to each participant’s goals, strengths, and barriers.
Participant- and Employer-Centred Employment Success: Builds strong participant and employer relationships to support quality job matches and successful employment outcomes.
Responsive, Equitable, and Solutions-Focused Service Delivery: Applies fairness, sound judgment, and practical problem-solving to deliver consistent, accountable, participant-centred service.
Welcoming, Engaging, and Uplifting Service Experience: Creates a friendly, inclusive, and motivating environment that builds trust and encourages participant engagement.
Whole-Person, Integrated Service Navigation: Connects and integrates services to support the full range of participant needs and enable sustainable employment outcomes.

Nice To Haves

FTE Equivalent Facilitator , Youth Employment (0.4 FTE) + Mentoring Coach (0.4 FTE)
Youth Employment Counselling, Intake, Assessment, Job Readiness, Workshop Facilitation, Youth Mentoring, Coaching, Program Coordination
Supports youth progression from intake to employment readiness through direct service delivery, structured workshops, individualized planning, and targeted supports that address barriers and contribute to employment outcomes.
Facilitates mentoring relationships and supports youth development outcomes.
Artificial intelligence is not used to screen, assess, or select applicants for roles with the Agency.
COSTI encourages applications from individuals reflecting the diversity of our community.
COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.

Responsibilities

Provides direct client services and carries a small caseload, including follow-up activities and support toward job placements.
Maintains client database and conducts follow-ups on a needed basis to support participant progress and achievement of program targets.
Provides one-on-one resume support, including interview preparation, resume and cover letter development, and assistance with job search documentation to ensure clients meet program guidelines and expectations.
Supports youth in developing job readiness skills, including labour market awareness, career exploration, job retention, and life skills development.
Works with youth employment consultants to make recommendations on interventions that address participant barriers to employment.
Conducts employability assessments to evaluate participant skills, barriers, and readiness for employment.
Develops individualized Employment Action Plans aligned with participant goals and program requirements.
Develops workshop schedules and delivers pre-employment workshops on job search, life skills, and career exploration topics.
Introduces and supports the use of online assessment tools, including MineGage Virtual learning software and applications.
Researches relevant and relatable workshop materials to meet participant needs.
Supports youth in participating in and completing Soft Skills and Customer Service preparation certification workshops.
Assists youth, particularly those with lower digital literacy, in effectively using virtual tools such as MS Teams, Zoom, Google Docs, Microsoft Word, LinkedIn, ChatGPT, and navigating COSTI online services to complete program activities.
Develops and maintains employer contacts to create STEM mentoring, volunteering, or related job opportunities for participants.
Researches and confirms guest speakers to support workshops and information sessions.
Coordinates, organizes, and assists with job fairs, employer events, networking activities, and related program sessions.
Conducts outreach activities and presentations to Ontario Works offices, youth-serving organizations, and community partners to support program participation and targets.
Supports marketing and outreach activities by planning and executing virtual and in-person events to promote program services.
Liaises with community agencies and refers participants to appropriate services such as training, employment services, mentoring, and health supports.
Administers financial supports for clients and employers in accordance with funder and internal system requirements.
Maintains records of participant activities and enters workshop data into CIS and required systems.
Assists in preparing monthly, quarterly, and annual statistical and narrative reports.
Conducts structured assessments to identify participant goals, readiness, and suitability for mentoring relationships.
Develops individualized mentoring plans that align with participant development, education, and career objectives.
Matches youth participants with appropriate mentors based on compatibility, goals, and professional alignment.
Determines mentor/mentee suitability
Facilitates onboarding and orientation processes for both mentors and mentees to ensure clarity of expectations and program success.
Provides ongoing coaching and support to youth participants, enabling them to maximize the value of mentoring relationships and achieve defined goals.
Monitors mentoring relationships and intervenes as required to address challenges and ensure positive engagement and outcomes.
Evaluates mentoring matches during and after process
Coordinates and facilitates networking events, mentoring sessions, and program activities that support relationship building and career exposure.
Sets agenda and conducts networking events
Plans social events and engagement activities
Coordinates multi-partner events
Develops and maintains relationships with employers, community partners, and stakeholders to support mentor recruitment and program growth.
Develops and stewards employer relationships strategically
Researches new employer leads
Drives employer engagement targets
Plans corporate networking/social events
Develops marketing strategies and targets: Clients, Employers Youth organizations and Professional groups
Collaborates with partner organizations to ensure alignment of program delivery, communication, and participant support.
Oversees and collaborates with community agencies and frontline staff
Coordinates information-sharing across agencies
Maintains network communication systems
Creates intra/inter-agency collaboration opportunities
Develops and implements detailed project work plans
Undertakes assigned project components from Manager
Supports new staff and ensures procedures are followed
Provides leadership to facilitators delivering workshops
Oversees training delivery for frontline staff
Coordinates program training across partners
Maintains accurate records of mentoring activities, participant engagement, and program outcomes using designated tracking systems.
Prepares detailed reports, including monthly, quarterly, and annual updates, to support program accountability and continuous improvement.
Achieves program targets related to mentor-mentee matching, participant engagement, and developmental outcomes.
Demonstrates accountability for program delivery, stakeholder engagement, and participant success.
Maintains accurate and timely documentation of all mentoring activities and participant interactions within designated systems.
Tracks and reports on key performance indicators, including engagement levels, mentoring outcomes, and program effectiveness.
Participates actively in performance monitoring processes, including regular reporting cycles and program evaluations.
Ensures adherence to program quality standards across agencies
Monitors program delivery methods and components
Monitors Salesforce system usage
Ensures event sign-ups and survey completion
Attends: Weekly/monthly partner meetings and Quarterly UWGT meetings
Recommends strategies to improve: program efficiency and program effectiveness
Sets work priorities
Implements program guidelines
Makes recommendations on program delivery