Tribal Lands Retail Manager

Agua Caliente Casinos•Palm Springs, CA

1d•Onsite

About The Position

Responsible for the day-to-day operations and financial performance of Tribal Lands retail sites, while providing leadership for staff at the Trading Post, North Visitor Center, Tahquitz Canyon Visitor Center, and Indian Canyons Tollgate. The manager oversees staff, scheduling, customer service, budgets, financial reporting, inventory, purchasing, and vendor relationships across these locations. The Agua Caliente Band of Cahuilla Indians is a federally recognized Tribe located in Palm Springs, California. The Tribe operates golf courses, casinos, spas, and a fuel station in the Coachella Valley.

Requirements

High school diploma or GED, or a bachelor’s degree in a related field.
Eight years of retail experience, including five years of experience as a manager or supervisor.
Knowledge of inventory management systems, including purchasing and receiving.
Knowledge of point-of-sale technology and related software and hardware.
Excellent communication skills demonstrating leadership, team building, and the ability to support and coach staff.
Knowledge of customer service techniques and skills, including active listening, positive framing, and proactive outreach.

Nice To Haves

Knowledge of buying authentic Native American crafts and jewelry.
Experience with Retail Management Hero.

Responsibilities

Communicate job responsibilities and performance expectations to staff; lead and develop retail staff.
Foster a positive, collaborative working environment and promote teamwork.
Manage staff scheduling across all retail sites.
Rotate among locations to address issues.
Hire and train new and existing retail staff for functions at each location.
Ensure staff follow customer service guidelines and interact appropriately with customers and co-workers.
Program and maintain registers at all locations.
Address guest and consultant concerns.
Prepare and maintain budgets for the Trading Post, North Visitor Center, Indian Canyons Tollgate, and Tahquitz Canyon Visitor Center.
Prepare end-of-day register and credit card reports and reconcile them with accounting.
Prepare and deliver daily bank deposits.
Verify invoices and process them through appropriate payment channels.
Prepare monthly, quarterly, and annual operations reports for the retail operations.
Order merchandise, receive inventory, and maintain inventory control for the Trading Post and Tahquitz Canyon Visitor Center.
Interview and establish relationships with new vendors for the Trading Post and Tahquitz Canyon Visitor Center.
Order and maintain retail display cases for the Trading Post and Tahquitz Canyon Visitor Center.
Order daily supplies for all four retail sites.