Triage Specialist - Remote in TN

QualDerm Partners

8h•Remote

About The Position

The purpose of a Triage Specialist is to perform effective telephone triage to support dermatology patients based on their needs. QualDerm Partners is a growing dermatology practice with 158 locations across 17 states, specializing in dermatology, skin cancer care, cosmetics, plastic surgery, and pathology. They aim to partner with physicians and staff who share their vision and values, offering a supportive environment with opportunities for personal and professional growth.

Requirements

High School Diploma or Higher
3 years minimum experience as a Medical Assistant
Excellent verbal and written communication skills
Experience with answering phones and responding to voicemails
An understanding of medical surgical procedures along with common pathology diagnosis, stat emergent situations, charting and patient scheduling
Must be currently authorized to work in the United States in a full-time basis.

Responsibilities

Answer phones and return voicemails to handle patient inquiries and transfer calls as needed.
Understand and relay stat emergent situations and pathology results.
Navigate EMA/EMR-faxes, tasks, and general knowledge.
Relay pathology results, including biopsies, and schedule follow-up appointments for returns and minor procedures.
Perform patient scheduling, create charts, and make notes.
Answer patient questions using basic medical terminology and understanding.
Document all conversations appropriately in EMA.
Schedule various surgeries according to provider-specific needs and guidelines.
Prioritize skin cancers based on type, subtype, size, location, and aggressive nature.
Explain Mohs procedures to patients, detailing what to expect.
Perform and complete pre-op assessments and send required antibiotics or other medications, if necessary, under provider guidelines.

Benefits

Competitive Pay
Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans
Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
Company-Paid Life Insurance – Basic life coverage, with the option for additional plans
Disability Protection – Short-term and long-term disability coverage
Additional Wellness Plans – Accident, critical illness, and identity theft protection plans
Employee Assistance Program (EAP)
Exclusive Employee Discounts
Referral Bonus Program