Triage Specialist - Remote in Lebanon, TN

QualDerm Partners•Lebanon, TN

3d•Remote

About The Position

The Triage Specialist performs effective telephone triage to support dermatology patients based on their needs. This position requires in-office training at our Lebanon (LBN) location for approximately the first 1–2 months. Upon successful completion of the training period, the position will transition to fully remote/work-from-home.

Requirements

High School Diploma or higher
3 years minimum experience as a Medical Assistant
Excellent verbal and written communication skills
Experience with answering phones, voicemails, medical understanding of surgical procedures, common pathology diagnoses, stat emergent situations, charting and patient scheduling.

Nice To Haves

CCMA/RMA Certification preferred

Responsibilities

Answer incoming phone calls and return voicemails; address patient questions, provide guidance, or direct calls to the appropriate department.
Identify and appropriately relay stat or emergent situations to providers.
Communicate pathology and biopsy results to patients and coordinate follow-up visits or minor procedures as needed.
Manage refill requests efficiently and accurately.
Evaluate and document wound concerns, escalating to providers when necessary.
Navigate EMA/EMR systems to process faxes, tasks, chart updates, and documentation.
Create new patient charts, schedule new patient appointments, and ensure accurate note preparation.
Provide patient education and answer questions using clear communication and basic medical terminology.
Document all patient interactions thoroughly and accurately in EMA.
Schedule surgeries and procedures according to provider-specific templates, guidelines, and availability.
Prioritize skin cancers based on type, subtype, size, location, and aggressiveness to ensure timely care.
Explain Mohs procedures and set expectations for patients undergoing surgery.
Conduct pre-operative assessments and coordinate necessary prescriptions—such as antibiotics—under provider direction.
Manage pre-certification and prior authorization requirements for procedures.
Monitor and respond to incoming emails to ensure timely communication with patients, providers, and staff.

Benefits

Competitive Pay
Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans
Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
Unlimited, unaccrued paid time off
6 company paid holidays
Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
Short-term and long-term disability coverage
Additional Wellness Plans – Accident, critical illness, and identity theft protection plans
Employee Assistance Program (EAP)
Exclusive Employee Discounts
Referral Bonus Program