Triage Specialist

Grene Vision Group•Wichita, KS

1d•Hybrid

About The Position

The Triage Specialist will manage calls and questions from patients in a timely and orderly fashion, prioritizing them based on severity of request and need. This role requires demonstrating quality patient service, maintaining a positive attitude, meeting attendance expectations, and exhibiting professionalism. The specialist will handle calls not managed by patient intake, determine the appropriate course of action, communicate with doctors, and document all activities. They will also act as an information desk, schedule appointments, monitor tasks, process pharmacy requests, and follow up on lab work. Additionally, the role involves managing doctor-to-doctor and doctor-to-patient calls, monitoring schedules for changes, and maintaining a sample drug log in compliance with state board requirements. Other duties may be assigned.

Requirements

High school graduate with computer experience.
At least one year of ophthalmic/optometric medical office experience which utilized computer, telephone and customer service skills.
Must receive or maintain OSC or higher licensure.
Good working knowledge of Word, Excel and Access.

Nice To Haves

Extensive ophthalmic/optometric experience.

Responsibilities

Receive calls not handled by patient intake dept, decide appropriate course of action and/or speak directly with doctor, execute plan (i.e. make appointment, call in drops etc), document all activity in patient record.
Notify patient of need to reschedule appointments; timely call back to all patient voice mails in triage mailbox.
Act as information desk/patient guidance which includes but is not limited to providing information to patients with questions, providing directions, etc.
Schedule return appointments.
Daily monitoring of NextGen task basket.
Process all pharmacy requests using e-Rx, obtain authorization, distribute sample drops and make proper documentation in patient record.
Provide timely call back to all patient voice mails in triage mailbox.
Fax and electronically send items to pharmacy or physicians offices as requested.
Follow up on all outside lab work, document received reports, present to doctor and contact patient per doctor request.
Manage doctor to doctor calls, doctor to patient calls.
Monitor schedules, including but not limited to cancellations and schedule changes per doctor request and follow up for patients to be rescheduled.
Keep sample drug log in compliance with Ohio State Pharmacy Board requirements.
Other duties as assigned.