Triage RN, North Shore Float Pool

Mass General Brigham•Peabody, MA
•$39 - $55•Hybrid

About The Position

The Triage RN provides clinical telephone triage and support to patients and practices across the North Shore region. The nurse assesses patient concerns, determines the appropriate level of care, provides clinical guidance within established protocols, and coordinates with practice teams as needed. The position supports outpatient care through compassionate patient care, assistance with procedures, and collaboration in a dynamic ambulatory setting. The Float Pool covers practice staffing needs caused by unexpected absences, long-term leaves, planned vacations, and vacancies. The Triage RN works autonomously within their education and certification while collaborating with the broader care team. Some on-site coverage may be needed depending on practice needs, and on-site responsibilities may include nurse visits. The role is primarily hybrid, with substantial work-from-home opportunities. This is a per diem role supporting North Shore practices Monday through Friday. Flexible full- or partial-shift coverage is available between 8:00 a.m. and 5:00 p.m.; the greatest coverage needs are Mondays, Wednesdays, and Fridays, and partial afternoon shifts are welcome. Assignments and scheduling needs are communicated on Thursdays. Practice locations include Beverly, Danvers, Lynn, Marblehead, Peabody, Rowley, Salem, Saugus, and Swampscott.

Requirements

  • Associate's degree in Nursing.
  • Registered Nurse (RN) state license.
  • Clinical nursing experience of 0–1 year required.

Nice To Haves

  • Bachelor's degree in Nursing.
  • Basic Life Support (BLS) certification.
  • Ambulatory care or outpatient experience of 1–2 years.
  • Phone triage experience.
  • EPIC experience.
  • Outpatient or ambulatory RN experience.
  • RN experience in long-term care or short-term rehabilitation settings.

Responsibilities

  • Deliver direct patient care and support while maintaining high nursing standards.
  • Assess patients, develop care plans, and assist with outpatient procedures while prioritizing patient comfort and safety.
  • Educate patients and families about treatment plans, medications, and post-procedure care.
  • Collaborate with healthcare professionals and practice teams to coordinate patient care.
  • Administer medications and perform IV therapy.
  • Maintain accurate patient records in compliance with regulations.
  • Follow infection-control protocols and maintain a safe environment for patients and staff.
  • Provide telephone triage by assessing patient concerns, determining the appropriate level of care, and offering clinical guidance within established protocols.

Benefits

  • Comprehensive benefits.
  • Career advancement opportunities.
  • Differentials, premiums, and bonuses as applicable.
  • Recognition programs designed to celebrate contributions and support professional growth.
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