Triage Registered Nurse- Perinatal Programs

TriHealth•Cincinnati, OH

2d•Onsite

About The Position

The Triage Registered Nurse – Perinatal Programs is a telephonic triage RN who handles obstetrical and gynecological patient phone calls for the OB GYN Centers. The RN assesses symptoms over the phone, provides advice, and determines the appropriate level of care using established protocols and provider guidance. This is not a remote position. The role is based at Good Samaritan Hospital in Cincinnati, Ohio, and is full-time, scheduled for 80 hours bi-weekly on the day shift. The position requires strong clinical judgment, communication, assessment, critical-thinking, and decision-making skills. The nurse evaluates patient needs, documents appropriately in the medical record, and escalates urgent and emergent cases to medical providers as warranted. The RN is expected to uphold patient privacy and confidentiality and follow TriHealth’s SERVE Standards and ALWAYS Behaviors.

Requirements

Associate's degree or Diploma in Nursing.
Bachelor's degree in Nursing required within five years of hire for new hires.
Current Ohio Registered Nurse licensure; Registered Nurse credential required upon hire.
At least five years of experience in labor and delivery or women's health.
Strong clinical assessment, critical-thinking, and decision-making skills.
Excellent verbal and written communication skills.
Proficiency in charting in Epic.
Basic Life Support (BLS) certification required upon hire.

Responsibilities

Answer incoming calls in a timely manner and triage calls using strong customer service, telephone, and communication skills.
Collect and document patient information to determine the best course of action in accordance with protocols.
Assess patient symptoms by phone, provide advice, and determine the appropriate level of care using protocols and provider guidance.
Escalate urgent and emergent cases to medical providers as warranted.
Coordinate care among physicians, hospitals, pharmacies, other TriHealth specialties, and patients.
Use Epic, Cadence, and the Cisco Phone System.
Send complete and thorough Voalte messages, including nursing or medical advice provided, and route them to the appropriate pool.
Report critical or vital-value laboratory results to physicians, request care instructions, and follow the referral process.
Contact physicians by Voalte or phone in a timely manner.
Call prescriptions in to pharmacies and place them in the patient chart for physician signature after obtaining a telephone order.
Maintain patient privacy and confidentiality when accessing charts or providing patient information.
Demonstrate TriHealth SERVE Standards and ALWAYS Behaviors in interactions with patients, guests, team members, and the community.