Triage Phone Nurse (LPN/RN)

Playground Management MSO LLC•Pringle, PA

5d•Onsite

About The Position

At PAK Pediatrics, exceptional care meets genuine compassion. Join a team dedicated to making a difference in the lives of children and families—apply today! POSITION SUMMARY: The Pediatric Triage Nurse (LPN or RN) is a vital clinical resource and the first point of contact for families seeking care and guidance. In this role, you’ll provide both phone and in-office triage, supporting parents with everything from sick visit concerns and medical advice to prescription refills, referrals, and care coordination. Working closely with providers and the care team, you’ll help ensure timely, accurate, and compassionate care for every patient. This position also plays a key role in patient and family education, maintaining thorough clinical documentation, and supporting seamless continuity of care across the practice.

Requirements

Completion of an accredited nursing education program required
Current and unencunbered license to practice as a Registered Nurse (RN) or Licensed Practical Nurse (LPN) in the state of PA required
Minimum of two (2) years of professional nursing experience required
Demonstrated pediatric clinical experience required
Current Basic Life Support (BLS) certification required
Knowledge of pediatric nursing principles, practices, and standards of care
Ability to perform clinical triage and assess patient needs with appropriate prioritization
Demonstrated clinical judgment, critical thinking, and professionalism
Effective verbal and written communication skills with patients, families, and interdisciplinary team members, including diverse populations
Strong interpersonal skills with the ability to engage parents, caregivers, and pediatric patients in high-stress situations with professionalism, empathy, and compassion
Knowledge of current medical terminology sufficient to communicate with providers, staff, and patients
Ability to maintain accurate, timely, and compliant clinical documentation in the electronic health record (EHR)
Strong organizational skills with attention to detail, ability to manage multiple tasks and priorities, and perform under pressure
Ability to work independently with minimal supervision and exercise appropriate initiative
Knowledge of applicable regulatory, accreditation, and patient safety standards
Ability to work effectively in a fast-paced, dynamic clinical environment with changing priorities

Nice To Haves

Prior triage experience highly preferred
PALS certification
Bilingual proficiency in Spanish

Responsibilities

Serve as the primary point of contact for patient health inquiries, providing timely and professional guidance via telephone and in-office interactions
Perform clinical triage by assessing patient symptoms, determining urgency, and directing patients to the appropriate level of care
Conduct patient assessments and implement appropriate nursing interventions within scope of practice
Communicate effectively with patients, providers, and staff in a professional and courteous manner
Communicate test results, provider recommendations, and other clinical information clearly and compassionately
Return messages and follow up on patient requests via phone or patient portal in a timely manner
Coordinate and schedule ancillary services, including labs, imaging, and specialist referrals, per provider orders
Assist with scheduling sick visits, consults, and other appointment types based on clinical need
Collaborate with providers and interdisciplinary team members to ensure continuity and quality of care
Facilitate communication across departments to support seamless patient care delivery
Provide patient and family education, counseling, and clear instructions regarding care plans
Accurately document all patient interactions, assessments, and care coordination activities in the electronic health record (EHR)
Update patient charts during visits under provider direction, including medical histories, exams, and treatment plans using appropriate medical terminology
Provide patients with documentation and instructions related to their care plan
Maintain working knowledge of programs such as Vaccines for Children (VFC)
Maintain strict confidentiality; adheres to all OSHA, HIPAA, and other federal, state, and local guidelines/regulations.
Demonstrate dedication to the mission, vision, values, and goals of the organization.
Regular and reliable attendance including attending monthly staff meetings.
Perform other duties as assigned