Triage LPN

HEART OF OHIO FAMILY HEALTH CENTERS•Columbus, OH

3d•Onsite

About The Position

This position supports the Organization in the following manner: Performs administrative desk triage, schedules patient appointments, manages incoming refill requests according to procedure, calls patients with abnormal lab results and answers patient calls about lab results. It also involves calling patients who are discharged from the hospital or ER to schedule with a provider for transitional care management. The role manages paperwork coming into the clinic, assists providers with appropriate filling out of paperwork, and ensures providers sign off in appropriate time. It coordinates care or completes population health outreach for patients with uncontrolled chronic disease/care gaps. This role administers nursing care to those with medical conditions or injuries and includes working in and taking calls for family/internal medicine, OB/GYN, and pediatrics. The Triage LPN maintains medical records.

Requirements

Licensed Practical Nurse license in the State of Ohio
Associates Degree in nursing
Skill of phlebotomy
Ability to work with supervision and make decisions based on established policies and procedures
Skills to expertly deliver exceptional health care to the public
Ability to successfully work in unison with others to create an efficient, harmonious work environment
Demonstrates competency in working sensitively and respectfully with people of various cultures and social status
Knowledge of federal, state and local laws and regulations pertaining to health care and safety
Ability to communicate (orally and in writing) in a professional manner
Ability to maintain an established work schedule to ensure dependability and accuracy of work quality

Nice To Haves

Prior vaccine and immunization experience

Responsibilities

Perform clinical administrative desk work, notify patients of abnormal lab results, phone triage, and paperwork.
Care coordination of patients discharged from hospital/ER.
Pulling Emergency Room Reports prior to patient visit with provider.
Coordinates care or completes population health outreach for patients with uncontrolled chronic disease/care gaps, including tracking of patients due for pap smears.
Manages paperwork coming into the clinic and needed internally for prescription assistance, bariatric surgery, etc.
Assists providers with appropriate filling out of paperwork, and ensures providers sign off in appropriate time.
Distributes educational material to patients, as directed.
May collect and maintain statistical data.
Participates in the training of new Medical Assistants and call center staff.
Provides support and clinical perspective to call center staff and call center coordinator.
Follows all laws and regulations and adheres to all of the Organization’s policies and procedures, especially the hazardous, health and safety procedures.
Assists with resolving LabCorp patient issues such as communicating with providers to advise them of diagnosis codes that may need changed.
Assists with reconciling LabCorp information that comes into the system incorrectly and matching to the appropriate patient.
Handles prior authorizations.
When the Lead LPN at the clinic is unavailable, serves as lead for the clinic.
Assist in training and shadowing experience of onboarding staff.
In limited circumstances, assists with patient room and typical nurse floor duties.
Other duties as assigned (non-essential).