LPN Triage Nurse

U. S. Digestive Health•West Chester, PA

1d•Onsite

About The Position

This position is classified as Category I, meaning the employee has occupational exposure to bloodborne pathogens. The LPN Triage Nurse acts as a liaison between the physician and the patient, serves as a patient advocate, and works cooperatively with providers and staff. The role involves managing patient calls, providing instructions, coordinating referrals, and maintaining confidential patient information.

Requirements

Licensed practical nurse in state of PA. and/or Medical Assistant with Certification or Associates Degree
Excellent phone etiquette and communication skills and strong people skills.
Possesses the ability to deal tactfully and effectively with patients and their families, other employees and physicians.

Responsibilities

Triage patient calls to appropriate processer.
Act as a liaison between the physician and the patient.
Assume the role of patient advocate.
Remain a flexible, cooperative, and supportive member of the DDA office staff.
Keep all patient information, practice information, and staff information strictly confidential.
Perform routine work under general supervision.
Follow established procedures, referring all new or unusual questions/concerns to Director of Clinical Services.
Act as patient advocate, ensuring a setting that protects the rights of the patient and provides an atmosphere that does not compromise the patient’s physical or mental wellbeing, safety, or dignity.
Demonstrate knowledge of Policies and Procedures.
Attend all required staff meetings.
Deal compassionately, professionally and courteously with patients, their families, physicians and fellow staff.
Handle incoming patient calls concerning medical concerns and symptoms for providers and PAs. Provider is then notified of medical problem(s) either in documenting in EMR or by phone depending on urgency of problem(s). Then a response is recalled to the patient with provider’s instructions.
Identify an emergency situation and effectively triage the problem.
Clear prescription refills with providers and submits renewals via electronic submission or phone when necessary to Pharmacies.
Attend to patient medication prior Authorizations, accumulate necessary documentations and forward info to patient pharmacy services and notify patient of pharmacy decision on medication.
Instruct patients on questions about procedures, procedure preps, orders diagnostic test and assure patient has appropriate instructions (paper documentation, diagnostic order requests, etc.).
Under supervision of providers – give abnormal diagnostic results, pathologies, labs to patients not returning soon for follow up visit.
Consistently show ability to recognize and deal with priorities.
Maintain accurate documentation of all phone conversations in patient’s EMR records and have signed off by provider.
Communicate relevant information to provider, Director of Clinical Services, patient care staff and all staff to maintain continuity of patient care.
Demonstrate good judgment and reasoning when investigating and problem solving.
Demonstrate ability to tactfully handle difficult situations.
Coordinate patient referrals requested to local and tertiary specialists.