Triage Front Desk N1

AIDS Healthcare Foundation•Wilton Manors, FL

9d•Onsite

About The Position

Broward House, Inc. is a not-for-profit community-based organization serving Broward County with a focus on HIV care and Prevention, housing, and behavioral health. Broward believes in the dignity and value of every person who walks through the door. Our team lifts each other and those we serve with consistency, authenticity, adaptability, and a resolute commitment to equity in health care. This position will have the opportunity to greet all visitors in a professional, supportive manner providing program and community information, de-escalate and triage needs of those entering or calling the facility, link those in need of service with a program staff member, and provide administrative assistance to the management in the assigned facility. The role requires managing a multiline phone system while providing attention to walk-in visitors, handling confidential information appropriately, and maintaining a professional and engaging demeanor while working with diverse populations. Information should be provided in a strength-based and trauma-informed manner.

Requirements

Ability to follow written and verbal instructions and meet established deadlines
Moderate computer skills required: Microsoft Office, Multiple Databases, Scheduling Programs
Basic office equipment operation skills
At least 2 years or more of work experience as a front desk/customer service preferred
High School Diploma or GED preferred
Passing Level 2 Background and Pre-employment Drug Screening

Responsibilities

Greets all visitors in a professional, supportive manner providing program and community information
De-escalate and triages needs of those entering or calling the facility
Linking those in need of service with a program staff member
Provide administrative assistance to the management in the assigned facility
Manage a multiline phone system while provide attention to walk in visitors
Ability to handle confidential information appropriately
Ability to maintain professional and engaging demeanor while working with diverse populations
Provide information in a strength based and trauma informed manner