Triage Assistant

Lightways Hospice and Serious Illness Care•Joliet, IL

7d•$18 - $25•Hybrid

About The Position

The Triage Assistant is responsible for ensuring all patient needs are communicated during their shift by answering incoming patient calls in a timely manner and assisting in clerical functions as directed. Also responsible for running/distributing reports as requested and supporting other departments with clerical needs such as data entry and/or special projects. This position will work varying days and hours with a weekend/holiday rotation.

Requirements

High school diploma or equivalent required
Knowledge of medical/behavioral health terminology.
Demonstrated medical office experience.
Solid organizational skills including attention to detail and multi-tasking skills.

Nice To Haves

associate degree preferred
Hospice experience preferred

Responsibilities

Responsible for answering incoming phone calls from patients and caregivers in a clear, kind and compassionate manner.
Communicate patient needs to the Lightways team and ensure follow-up.
Collaborate with weekend staff to meet patient needs in a timely manner as directed by Supervisor.
Completing audit work as directed.
Follow protocol and procedure to patient confidentiality.