Treatment Coordinator - Rideau Dental Centre

dentalcorp•Ottawa, ON

3d•CA$29 - CA$32•Onsite

About The Position

At Rideau Dental, we know that a great practice is built on the strength of its people. Located in the heart of Ottawa, our team has built a reputation for excellence in dentistry and a workplace culture where collaboration, respect, and growth are at the forefront. We combine modern dentistry with a patient-first approach, ensuring every visit is comfortable, personalized, and delivered with care. Behind the scenes, our team works together in a supportive and encouraging environment where everyone’s contributions are valued. Whether you’re just starting out or looking to take the next step in your career, you’ll find opportunities for mentorship, continuing education, and professional development. Joining Rideau Dental means becoming part of a practice that invests in its people. Here, you’ll enjoy a welcoming team, the chance to make a real impact on patients’ lives, and the ability to grow your career in an environment where you’re appreciated and supported every step of the way.

Requirements

Previous clinical experience as a Treatment/Scheduling Coordinator is required
NDAEB certification is required
Previous Dental Assisting experience is required
Knowledge and understanding of dental treatment plans and ability to educate patients is required
Experience with dental software programs is required
Strong customer service experience
Candidates must be legally authorized to work in Canada.

Responsibilities

Serve as the main point of contact for patients, explaining treatment plans, procedures, costs, and financing options
Support treatment planning by coordinating appointments and follow-ups with the dental team
Present treatment costs, collect payments, process insurance claims, and assist with payment plans
Build strong patient relationships to encourage treatment acceptance, retention, and follow-up care
Maintain accurate patient records and ensure smooth scheduling to optimize chair time
Collaborate with clinical and administrative staff to deliver seamless, high-quality care
Uphold privacy, ethical, and regulatory standards in all patient interactions