Dental Treatment Coordinator

Gold Coast Dental•Walnut, CA

13h•Onsite

About The Position

We are a growing, patient-centered dental organization dedicated to providing exceptional care and creating confident, healthy smiles. We're looking for an outstanding Treatment Coordinator who thrives on connecting with patients, guiding them through their treatment journey, and helping them understand the value of investing in their oral health. If you're energetic, compassionate, organized, and enjoy working with a supportive team that values excellence, accountability, and growth, this is the opportunity you've been looking for. When you join our team, you're joining a company that values its people as much as its patients. We believe exceptional patient care starts with an exceptional team. We invest in our employees through training, mentorship, advancement opportunities, and a culture built on respect, collaboration, and continuous growth. If you're looking for more than just a job—and want a career where you can make a meaningful impact every day while growing alongside an amazing team—we'd love to hear from you.

Requirements

4+ years of experience as a Dental Treatment Coordinator, Patient Coordinator, or Dental Front Office professional.
Strong ability to present treatment plans and help patients move forward with recommended care.
Knowledge of dental procedures, insurance benefits, and financial arrangements.
Excellent communication and relationship-building skills.
Highly organized with strong attention to detail.
Comfortable working in team-oriented environment.

Nice To Haves

Experience with Open Dental software preferred.
Experience with Cherry and Care Credit preferred.

Responsibilities

Deliver an Exceptional Patient Experience: Welcome every patient with warmth, professionalism, and genuine care. Build trust by listening to patients' concerns and understanding their goals. Educate patients on recommended treatment using clear, simple, and patient-friendly language. Help patients feel confident and comfortable moving forward with their care. Ensure every patient leaves with a positive experience and a clear understanding of their next steps.
Guide Patients Through Treatment: Present treatment plans in a compassionate, confident, and educational manner. Explain insurance benefits, financial estimates, and available payment options. Remove financial barriers by helping patients find solutions that fit their needs. Follow up with patients who have unscheduled treatment and encourage them to prioritize their oral health. Track treatment acceptance and contribute to practice growth.
Scheduling & Office Coordination: Schedule treatment efficiently while supporting provider productivity and patient convenience. Coordinate with clinical and administrative teams to ensure seamless patient care. Maintain accurate documentation and patient records. Assist with insurance verification, benefit breakdowns, and pre-authorizations as needed.
Be Part of an Amazing Team: Collaborate closely with doctors, hygienists, assistants, and front office staff. Participate in daily huddles, team meetings, and ongoing training. Help foster a positive, supportive, and high-performing culture. Contribute ideas that improve the patient experience and office success.