Treatment Coordinator | St Pete

Affordable Dentures & Implants•St. Petersburg, FL

About The Position

Affordable Dentures & Implants is seeking a patient-focused, organized, and results-driven Treatment Coordinator to guide patients through recommended treatment plans, coordinate care, and create an exceptional patient experience. The coordinator serves as a key connection between patients, doctors, and the office team, helping patients understand their treatment options and address barriers to completing care. The role manages the patient experience, treatment acceptance process, and daily non-clinical operations of the dental office. It includes patient consultations, treatment and financial education, scheduling, insurance verification, payment processing, record maintenance, and collaboration with the doctor and office leadership to support patient satisfaction and practice goals. Comprehensive new-hire training and onboarding are provided.

Requirements

High school diploma or equivalent.
Strong communication and relationship-building skills.
Ability to confidently discuss treatment recommendations and financial options with patients.
Strong organizational skills and ability to manage multiple priorities.
Ability to work in a fast-paced dental office environment.
Strong problem-solving skills and ability to make independent decisions.
Goal-oriented mindset and ability to meet and exceed performance expectations.

Nice To Haves

At least 2 years of sales, healthcare, dental, or patient coordination experience.
Previous experience in a dental office, medical office, or customer-focused healthcare environment.
Experience with dental treatment planning, patient consultations, or case acceptance.
Knowledge of dental insurance processes, including benefit verification, patient financial discussions, and payment options.
Patient-focused and passionate about helping others.
Confident communicating with patients about treatment and financial options.
Organized, dependable, and detail-oriented.
Motivated by achieving goals and improving patient outcomes.
Comfortable working in a fast-paced, team-oriented environment.
Skilled at building trust and creating positive patient experiences.
Able to collaborate effectively with doctors and team members.

Responsibilities

Serve as a primary point of contact for patients throughout their treatment journey.
Conduct consultations to review doctor-prescribed treatment plans, answer questions, and ensure patients understand recommended care.
Educate patients about treatment options, insurance benefits, financing solutions, and affordable payment options.
Build patient relationships and identify and resolve barriers to treatment completion.
Follow up with patients to encourage scheduling and completion of recommended treatment.
Coordinate treatment scheduling and maintain efficient patient flow.
Schedule, confirm, and manage patient appointments.
Handle incoming phone calls, emails, and patient inquiries professionally and promptly.
Address patient concerns and provide solutions while maintaining a high level of customer service.
Verify insurance coverage and explain benefits and financial responsibilities to patients.
Collect, post, and process patient payments, including credit card transactions and deposits.
Assist with billing questions and coordinate with appropriate departments as needed.
Maintain accurate patient records, treatment plans, and documentation in the practice management system.
Perform patient chart audits and ensure treatment information is accurate and current.
Monitor daily schedules to support office efficiency and patient satisfaction.
Partner with the doctor and office leadership to improve treatment acceptance and the overall patient experience.
Assist with staff training and ensure team members understand office procedures and processes.
Support practice goals related to revenue, profitability, and operational success.