Treatment Coordinator

Graff Orthodontics•Farmington, NM

1d•Onsite

About The Position

Graff Orthodontics is looking for a Treatment Coordinator who can confidently conduct direct sales and help patients move forward with their treatment plans. This role requires strong communication skills, a sales-driven mindset, and the ability to build trust with patients. If you are a skilled sales professional with a passion for helping patients, experience in orthodontics/dentistry, and a talent for guiding people to the care they need, Graff Orthodontics wants you on their team.

Requirements

Previous experience in a dental/orthodontic office, preferably with treatment coordinating
2 years of sales experience
Familiarity with insurance processes and writing contracts
Proficiency in administrative tasks, including scheduling appointments and managing patient communications
Strong organizational skills with attention to detail
Excellent interpersonal and communication skills to interact effectively with patients and staff
Ability to work collaboratively in a fast-paced environment while maintaining professionalism

Responsibilities

Coordinate patient treatment plans and ensure alignment with referring dentists
Foster relationships with every new patient, as well as referring dentists
Tracking all new patients and following up with pending patients
Maintain a certain conversion rate (75-85%)
Strong understanding of orthodontic insurance and submitting pre-estimates
Maintain HIPAA and OSHA compliance at all times
Assist in the collection of payments
Collaborate with clinical staff to ensure the delivery of high-quality patient care
Provide administrative support to enhance clinic efficiency and patient satisfaction
Scan with Itero for every new patient (new patient records)