Treatment Coordinator - Westrock Orthodontics

Rock Dental Brands•Fayetteville, AR

1d•Onsite

About The Position

Westrock Orthodontics is seeking a passionate Treatment Coordinator to guide patients through their orthodontic journey, from the initial call to treatment day. This role is crucial for managing new patient flow, ensuring quality customer care, and retaining existing patients. The Treatment Coordinator will be responsible for selling orthodontic treatments and services, requiring an energetic individual who can clearly explain all aspects of treatment plans to patients. The company is committed to transforming lives through confident smiles and fosters a supportive, collaborative team culture focused on patient care and continuous learning.

Requirements

1+ years in a dental, orthodontic, or healthcare front office, receptionist or treatment coordination role.
A high school diploma or equivalent is required.
Dental Assistant certification, CPR certification, or equivalent credentials.
Full professional proficiency in both English and Spanish.

Nice To Haves

Postsecondary education or dental/medical office training is a plus.

Responsibilities

Lead New Patient Journeys: Make welcome calls, confirm insurance, build rapport, and guide families through their first visit.
Coordinate Treatment Plans: Ensure all records are complete and accurate, present financial options clearly, and support same-day treatment starts.
Manage Patient Follow-Ups: Own pending and observation lists, fill appointment gaps, and re-engage patients in their treatment plans.
Deliver Financial Presentations: Present and explain payment options, answer questions, and help patients feel confident in their investment.
Promote the Practice: Build strong community relationships with referring doctors, schools, and partners, and encourage word-of-mouth referrals through a positive patient experience.