Treatment Coordinator - Westrock Orthodontics

Rock Dental•Little Rock, AR

10h•Onsite

About The Position

At Westrock Orthodontics, the Treatment Coordinator (TC) plays a vital role in guiding patients through their orthodontic journey, from the initial contact to the start of treatment. This position is central to managing new patient flow and ensuring high-quality customer relations and service. The TC's primary objective is to attract new patients and retain existing ones by providing exceptional care. Responsibilities include selling orthodontic treatments and services during consultations, requiring an energetic individual who can thoroughly understand and clearly explain treatment plans to patients, helping them feel confident and informed about their investment.

Requirements

1+ years in a dental, orthodontic, or healthcare front office, receptionist or treatment coordination role.
A high school diploma or equivalent is required
Dental Assistant certification, CPR certification, or equivalent credentials.

Nice To Haves

postsecondary education or dental/medical office training is a plus.

Responsibilities

Lead New Patient Journeys: Make welcome calls, confirm insurance, build rapport, and guide families through their first visit.
Coordinate Treatment Plans: Ensure all records are complete and accurate, present financial options clearly, and support same-day treatment starts.
Manage Patient Follow-Ups: Own pending and observation lists, fill appointment gaps, and re-engage patients in their treatment plans.
Deliver Financial Presentations: Present and explain payment options, answer questions, and help patients feel confident in their investment.
Promote the Practice: Build strong community relationships with referring doctors, schools, and partners, and encourage word-of-mouth referrals through a positive patient experience.