Treatment Coordinator - Westrock Orthodontics

Rock Dental Brands•Little Rock, AR

1d•Onsite

About The Position

At Westrock Orthodontics, the Treatment Coordinator (TC) plays a vital role in guiding new and existing patients through their orthodontic journey. The TC is responsible for managing the new patient flow, building rapport, and ensuring quality customer care to capture new patients and retain existing ones. This position involves selling orthodontic treatments and services, requiring an energetic individual who can understand and clearly explain all aspects of treatment plans and financial options to patients, helping them feel confident in their investment. The role is crucial for customer relations and service, aiming to create positive, uplifting experiences that patients will want to share.

Requirements

1+ years in a dental, orthodontic, or healthcare front office, receptionist or treatment coordination role.
A high school diploma or equivalent is required
Dental Assistant certification, CPR certification, or equivalent credentials.

Nice To Haves

postsecondary education or dental/medical office training is a plus.

Responsibilities

Lead New Patient Journeys: Make welcome calls, confirm insurance, build rapport, and guide families through their first visit.
Coordinate Treatment Plans: Ensure all records are complete and accurate, present financial options clearly, and support same-day treatment starts.
Manage Patient Follow-Ups: Own pending and observation lists, fill appointment gaps, and re-engage patients in their treatment plans.
Deliver Financial Presentations: Present and explain payment options, answer questions, and help patients feel confident in their investment.
Promote the Practice: Build strong community relationships with referring doctors, schools, and partners, and encourage word-of-mouth referrals through a positive patient experience.