Treatment Coordinator

Smile Brands•San Jose, CA

9d•Onsite

About The Position

At Smile Brands, we believe the patient experience starts long before treatment begins. Our San Jose team is looking for a compassionate, organized, and relationship-focused Treatment Coordinator who can help patients feel confident and supported throughout their dental care journey. In this role, you’ll be the connection between patients and the clinical team — helping patients understand treatment, navigate financial options, and feel genuinely cared for every step of the way.

Requirements

At least one year of related experience
Knowledge of dental terminology
Strong communication and interpersonal skills, with a focus on delivering exceptional customer service
Strong communication and customer service skills
A patient-first mindset with the ability to build relationships and create comfort
Highly organized with the ability to multitask in a fast-paced environment
Positive attitude and team-oriented approach

Nice To Haves

Dental, orthodontic, healthcare, or insurance experience preferred
Experience presenting treatment plans and discussing financial arrangements is a plus

Responsibilities

Create a welcoming atmosphere for patients and greet each patient with a warm welcome
Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism
Welcome patients with professionalism, warmth, and a positive first impression
Build trust with patients by helping them understand recommended treatment plans and next steps
Coordinate and schedule treatment appointments to support both patient needs and office flow
Verify insurance benefits and clearly explain coverage, estimated costs, and payment options
Assist patients with financing arrangements and help make treatment accessible
Partner closely with doctors, hygienists, and team members to deliver a seamless patient experience
Follow up with patients regarding pending treatment and continuing care opportunities
Maintain accurate patient records and support day-to-day front office operations