Treatment Care Coordinator

Smile Brands • Dallas, TX

8d • Onsite

About The Position

Monarch Dental supported by Smile Brands, we believe the patient experience starts long before treatment begins. Our Dallas team is looking for a experienced, compassionate, organized, and relationship-focused Treatment Coordinator who can help patients feel confident and supported throughout their dental care journey. In this role, you’ll be the connection between patients and the clinical team — helping patients understand treatment, navigate financial options, and feel genuinely cared for every step of the way.

Requirements

• At least 1 year of experience in a dental, healthcare, or customer service environment preferred
• Knowledge of dental terminology and dental insurance processes preferred
• Strong communication and interpersonal skills with a patient-first mindset
• Highly organized with strong attention to detail and multitasking abilities
• Positive attitude, professionalism, and ability to thrive in a team-oriented environment
• Experience with dental software systems is a plus

Nice To Haves

• Previous experience in a dental or medical office setting

Responsibilities

• Welcome patients with professionalism, warmth, and a positive first impression
• Build trust with patients by helping them understand recommended treatment plans and next steps
• Coordinate and schedule treatment appointments to support both patient needs and office flow
• Verify insurance benefits and clearly explain coverage, estimated costs, and payment options
• Assist patients with financing arrangements and help make treatment accessible
• Partner closely with doctors, hygienists, and team members to deliver a seamless patient experience
• Follow up with patients regarding pending treatment and continuing care opportunities
• Maintain accurate patient records and support day-to-day front office operations
• Manage patient check-in and check-out processes efficiently and accurately
• Schedule appointments and coordinate daily patient flow to support an exceptional office experience
• Answer phones, respond to patient inquiries, and provide outstanding customer service
• Support treatment acceptance by helping patients understand next steps and financial arrangements
• Maintain accurate patient records and ensure confidentiality at all times

Benefits

• paid time off (“PTO”)
• health
• dental
• vision
• health savings account
• telemedicine
• flexible spending accounts
• life insurance
• disability insurance
• employee discount programs
• pet insurance
• a 401k plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed