Treasury Transmission Coordinator

U.S. Bank • Minneapolis, MN

5d • Hybrid

About The Position

The Treasury Transmission Coordinator is responsible for optimizing our client’s experience as they are connecting their applications to U.S. Bank. Clients may choose to interact with their data using file-based transmission and our Client Connectivity center of excellence is here to facilitate along the way. Our Treasury Connectivity Consultants will assist clients in selecting their preferred connectivity method to achieve the desired results and serve as a guide along the way to ensure market readiness. Responsible for coordinating and driving activities to ensure an optimal experience from defining the customer’s end-to-end journey to managing technical inquiries during their integration with U.S. Bank Transmissions. Collaborates across business and technical teams to contribute to the success of our transmission operations services. Defines the workflows undertaken during execution, creates the training materials, and drives system enhancements to improve operating efficiency. Assists in setting up customer access to our Transmission products and providing technical assistance in our customer-facing environments. Tracks and monitors the customer requests through completion, while providing excellent service and support. From managing technical inquiries to orchestrating in-depth testing, we’re looking for someone with a background in collaboration across business and technical teams to contribute to the success of our clients’ onboarding. Onboards new customer implementations of Treasury Management Core and specialized Products and other financial products to provide a smooth, seamless onboarding client connectivity experience with Treasury Management products. Builds up positive customer relationship by ensuring an optimal level of service delivery and product functionality exceeding customers’ expectation.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically five or more years of relevant experience
• Demonstrated hands-on experience with treasury management client onboarding, including core treasury products such as ACH, BAI, Positive Pay, and related payment and reporting solutions.
• Experience supporting specialized treasury products and services, including Consolidated Payables, Check Payables, Receivables, Lockbox, eBill, Batch Wires, Payee Choice, and similar solutions.
• Strong client-facing skills with the ability to coordinate across clients, implementation teams, operations, technology partners, and other stakeholders to ensure successful onboarding and delivery.
• Working knowledge of Secure File Transfer Protocol (SFTP) and Managed File Service (MFS) configurations.
• Understanding of treasury product file formats and data transmission requirements, including experience with SSH and PGP key management and secure file connectivity processes.
• Ability to troubleshoot onboarding, file transmission, and integration issues while maintaining a high level of client service and communication.
• Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
• Understanding of applicable Federal and State laws and regulations
• Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
• Good organizational, managerial and project management skills
• Well-developed customer relations skills
• Excellent interpersonal and verbal and written communication skills
• Excellent supervisory and management skills
• Ability to manage multiple tasks

Responsibilities

• Coordinating and driving activities to ensure an optimal experience from defining the customer’s end-to-end journey to managing technical inquiries during their integration with U.S. Bank Transmissions.
• Collaborating across business and technical teams to contribute to the success of our transmission operations services.
• Defining the workflows undertaken during execution, creating the training materials, and driving system enhancements to improve operating efficiency.
• Assisting in setting up customer access to our Transmission products and providing technical assistance in our customer-facing environments.
• Tracking and monitoring customer requests through completion, while providing excellent service and support.
• Managing technical inquiries to orchestrating in-depth testing.
• Onboarding new customer implementations of Treasury Management Core and specialized Products and other financial products to provide a smooth, seamless onboarding client connectivity experience with Treasury Management products.
• Building up positive customer relationships by ensuring an optimal level of service delivery and product functionality exceeding customers’ expectations.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level